Questions fréquemment posées

WaiterOne pour iPad ne coûte que 10 € par mois (lorsqu'il est payé sur une base annuelle). Il n'y a AUCUN frais caché. Nous ne vous facturons pas les mises à jour, ni les services de quelque nature que ce soit. Installez l'application sur votre iPad et commencez à l'utiliser immédiatement. Nous avons également notre application WaiterOne Remote pour l'iPhone et l'iPod, totalement gratuite. Le KDS (affichage en cuisine) est également disponible gratuitement. En réalité, toutes les applications et services appartenant à WaiterOne sont gratuits à installer et à utiliser. Pensez-vous toujours que WaiterOne est cher ?

After 10 years using a competitive price setting, we have decided to change our pricing policy. The idea is to make the pricing very transparent and very competitive once again. The money we make with this price change will be invested in human resources. There are so many things we want to integrate into WaiterOne, so extra programmers would be a major help over here.
The all inclusive price of WaiterOne will be as low as 10,- euro a month (paid on a yearly basis). All apps, add-ons and services will be included. Here is a list of the things you get for your money :

• WaiterOne iPad app
• Our famous support, everybody is V.I.P. now
• As many as you want WaiterOne Remotes for iPhone, iPod and iPad
• As many as you want KDSs : kitchen (or bar) display system
• Cloud dashboard : see your sales in realtime from everywhere you are
• Cloud backup : backup your settings online on our cloud
• Client Ordering System : let your clients order from home or in your business
• Updates for all apps

En effet, €10 par mois (+/- $10) est un prix vraiment raisonnable. Avec WaiterOne, vous n'aurez pas besoin de matériel supplémentaire coûteux, comme un écran tactile à €500/$500 ou un PC lent et problématique exécutant un système d'exploitation sujet aux plantages après les mises à jour ou les problèmes de disque. Vous n'aurez pas non plus besoin de logiciel coûteux, comme un module de back-office fonctionnant sur un serveur SQL excessivement coûteux. Vous n'aurez pas besoin d'un contrat de support contraignant non plus - nous n'enverrons pas d'ingénieurs coûteux pour réparer des ventilateurs défectueux, et vous ne serez pas facturé pour les mises à jour mensuelles.

Chez WaiterOne, nous évitons les gadgets extravagants ou les tactiques de vente flamboyantes avec des vendeurs conduisant des BMW (non pas que nous n'aimions pas ces voitures 😉). Au lieu de cela, nous nous concentrons sur l'offre d'une expérience sans faille avec la combinaison parfaite du logiciel WaiterOne et du matériel fiable - l'iPad, l'iPhone et l'iPod. Notre système est conçu pour fonctionner de manière impeccable sans avoir besoin d'un support constant, ce qui nous distingue des autres solutions de point de vente.

Bien sûr, si vous avez des doutes, ne vous inquiétez pas - nous comprenons. Si vous trouvez une solution de point de vente plus chère pour votre entreprise, nous sommes convaincus que vous réaliserez bientôt la valeur inégalée et l'accessibilité offertes par WaiterOne.

OUI, il y en a un : vous pouvez télécharger gratuitement WaiterOne depuis l'App Store. Toutes les fonctions fonctionneront à l'exception du tableau de bord et des écrans de vente. Dès que vous activez votre licence, tout commencera à fonctionner. Alors téléchargez simplement WaiterOne et commencez à le tester.

Nous travaillons sur un 'guide de démarrage'. Vous pouvez télécharger un brouillon ici : Démarrer avec WaiterOne. Les commentaires sont les bienvenus.
Nous avons également un manuel pour notre Système de Commande Client (COS). Cliquez ici pour le télécharger.
Vous pouvez trouver un petit guide du module TSE ici : TSE.pdf.

WaiterOne fonctionne exclusivement sur votre iPad, ce qui élimine la nécessité d'une connexion Internet dans votre bar ou restaurant. Non seulement cela offre plus de commodité, mais c'est aussi un avantage significatif par rapport à bon nombre de nos concurrents. Même si vous êtes en déplacement et que vous servez des gaufres ou des hamburgers depuis votre food truck, WaiterOne vous couvre. Avec nous, vos données sont toujours accessibles, assurant des opérations fluides même lorsque l'internet est lent ou indisponible. Tout continue de fonctionner à la même vitesse fulgurante, garantissant un service ininterrompu.

Nous pensons que tout le monde devrait avoir un iPod Touch ou iPhone avec WaiterOne comme système de commande personnel. C'est pourquoi nous l'avons rendu gratuit pour que vous puissiez en profiter et vous amuser en l'utilisant. En fait, depuis le début de 2017, tous les modules complémentaires et applications WaiterOne sont gratuits, tout est inclus. C'est très pratique pour nous, sans frais administratifs, et c'est aussi très économique pour vous.

Vous pouvez connecter autant de télécommandes que vous le souhaitez (gratuitement !!). Il n'y a aucune limite logicielle.

Vous devez suivre ces étapes :

• 1. Téléchargez WaiterOne Remote pour iPad/iPhone/iPod depuis l'App Store d'Apple.
• 2. Connectez votre iPad/iPhone/iPod à votre réseau local. Assurez-vous que votre appareil se trouve dans la même plage que votre iPad principal ou votre point d'accès.
• 3. Activez le serveur Remote sur votre iPad dans Paramètres -> WaiterOne Remote. Vous devriez également voir l'adresse IP de votre iPad principal ici, car vous en aurez peut-être besoin pour configurer votre Remote.
• 4. Lancez WaiterOne Remote sur votre iPad/iPhone/iPod, allez dans les paramètres, et votre iPad devrait devenir visible dans le champ hôte. Si ce n'est pas le cas, saisissez ici l'adresse IP de votre iPad principal de WaiterOne. Saisissez votre code de serveur, cliquez sur télécharger, et vous devriez voir les boutons être téléchargés depuis votre iPad principal.
• 5. Si le téléchargement ne fonctionne pas, allez dans les paramètres de votre iPad principal de WaiterOne (pas les paramètres de WaiterOne). En bas à gauche, il y a également quelques paramètres pour WaiterOne. Assurez-vous que le réseau local est activé et que la localisation est réglée sur 'toujours'. Activez-le et réessayez. Faites de même dans les paramètres de votre Remote, activez le réseau local s'il ne fonctionne pas.

Nous utilisons un protocole appelé ‘Bonjour’. Parfois, votre point d'accès le bloque ou il n'est tout simplement pas bien transmis/reçu. Vérifiez que vous n'avez pas de pare-feu en cours d'exécution sur votre point d'accès. Un client a signalé que le fait de changer la 'largeur de canal' en automatique a résolu son problème. Imaginez cela! Vous pouvez également entrer l'adresse IP de votre iPad principal dans les paramètres de votre télécommande. Voir la FAQ précédente.

There is a lot of misunderstanding about this. And other POS sellers use this to say that they are approved. But there is no such thing as an approval for Germany. Soon we will have a German release of WaiterOne, in this case all data will be encrypted. Have a look at this and come back to use if things are not clear yet.

Anbei übersende ich Dir einige Auszüge die besagen das was viele Kassenhersteller machen nur Marketing ist und es vom BFM keine Zertifikate oder eine Zertifizierungspflicht gibt!

Auszüge :

Gibt es ein Zertifikat (Konformität zu GoBS, GDPdU, GoBD), dass das Kassenprogramm vom Finanzamt anerkannt wird?

Oft liest man den Werbespruch bei manchen Kassenprogrammen «Prüfungssicher nach GoBs (oder GDPdU oder GoBD)». Kann man solchen Aussagen Vertrauen schenken?

Für die Finanzämter und Betriebsprüfer ist ein Zertifikat/Testat nicht relevant. Wenn man sich mal die GDPdU FAQ auf der Website des BMF ansieht, steht hier:

17. Besteht die Möglichkeit, das vorhandene oder geplante DV-System von der Finanzverwaltung als «GDPdU-konform» zertifizieren zu lassen?

Nein. Insbesondere die Vielzahl und unterschiedliche Ausgestaltung und Kombination selbst marktgängiger Buchhaltungs- und Archivierungssysteme lassen keine allgemein gültigen Aussagen der Finanzverwaltung zur Konformität der verwendeten oder geplanten Hard- und Software zu. «Zertifikate» Dritter entfalten gegenüber der Finanzverwaltung keine Bindungswirkung.

Im Übrigen hängt die Ordnungsmäßigkeit eines im Rechnungswesen eingesetzten Verfahrens letztlich von mehreren Kriterien ab (z. B. auch von der Richtigkeit und Vollständigkeit der eingegebenen Daten).

Auch in der neuen GoBD steht unter Punkt 12 «Zertifizierung und Software-Testate»:

180: Positivtestate zur Ordnungsmäßigkeit der Buchführung – und damit zur Ordnungsmäßigkeit DV-gestützter Buchführungssysteme – werden weder im Rahmen einer steuerlichen Außenprüfung noch im Rahmen einer verbindlichen Auskunft erteilt.

181 «Zertifikate» oder «Testate» Dritter können bei der Auswahl eines Softwareproduktes dem Unternehmen als Entscheidungskriterium dienen, entfalten jedoch aus den in Rz. 179 genannten Gründen gegenüber der Finanzbehörde keine Bindungswirkung.

Von der Finanzverwaltung werden also keine Testate/Zertifikate ausgestellt und Zertifikate von «Dritten» werden nicht anerkannt. Also sind diese Zertifikate und Werbesprüche nur für Werbezwecke und sollen Vertrauen erwecken.

Was nützt ein Zertifikat für ein Programm, wenn z. B. nur jeder zweite Kunde im Programm kassiert wird? Ein Programm kann nicht prüfungssicher sein, wenn Daten fehlerhaft erfasst werden.

Natürlich werden die gesetzlichen Anforderungen von unserem Programm erfüllt, so lange die Daten regelmäßig zur Dokumentation exportiert und elektronisch archiviert werden. Vor allem die Tagesberichte (Z-Berichte), Kassenbelege, Kassenbuchungen, etc.

WaiterOne still needs to be approved for the BlackBox. So we are, at the moment, not compatible with the Belgian BlackBox.

Yes and no! Due to some s****d US encryption law, we didn’t encrypt data on WaiterOne. So your data is not encrypted and can be read by anybody who gets his hands on it. At the end of the day, you can delete all your sales, so you can start all over again the day after. Nothing to worry about.

We are working on a fiscal version (see BlackBox), let’s say a version with a lot of restrictions and encryptions. More about this very soon now.

Si vous souhaitez transférer votre WaiterOne vers un autre iPad, voici la procédure à suivre:

1. Téléchargez WaiterOne depuis l'Apple AppStore sur votre nouvel iPad.
2. Installez un compte de messagerie électronique sur les deux iPads si vous souhaitez transférer votre base de données par email. Activez le Bluetooth si vous souhaitez transférer votre base de données avec AirDrop (AirDrop ne fonctionne pas sur les anciens appareils).
3. Sur l'ancien iPad, allez dans les paramètres -> données -> sauvegarde et cliquez sur sauvegarde, sélectionnez Email ou AirDrop. Si vous souhaitez transférer votre base de données par email, vous devrez avoir un compte de messagerie électronique installé sur les deux iPads. Une page web de messagerie en ligne ne fonctionnera pas. Si vous souhaitez transférer avec AirDrop, vous aurez besoin d'iPad compatibles et le Bluetooth doit être activé sur les deux iPads.
4. Sur le nouvel iPad, si vous travaillez avec l'email, cliquez pendant 2 secondes sur le fichier w1.db.zjp et envoyez-le/copiez-le sur WaiterOne. Avec AirDrop, vous pouvez l'envoyer/copier immédiatement sur WaiterOne.
5. Le nouvel iPad devrait redémarrer WaiterOne. Une fois terminé, contactez-nous car nous devons transférer votre licence.

La base de données est visible dans iTunes ou sur votre Mac (partage de fichiers), vous pouvez faire glisser w1.db, le déposer et le sauvegarder sur votre Mac ou PC à des fins de sauvegarde.
Nous avons également ajouté une fonction de sauvegarde dans les 'Paramètres' de WaiterOne maintenant. Sous Paramètres -> Données -> Sauvegarde. De cette façon, vous pouvez sauvegarder vos données en vous envoyant un e-mail avec la sauvegarde en pièce jointe ou vous pouvez sauvegarder vos données dans le cloud.
Dans la dernière version de WaiterOne, vous pouvez également activer la sauvegarde automatique dans le cloud. Ainsi, vous n'oublierez pas de sauvegarder vos données.

The database can be restored in 2 different ways :

with email configured on your iPad you can open the database w1.db file directly. Just click a few seconds on the w1.db zip attachment, a pop up will open, then select ‘Copy to WaiterOne‘
Open in WaiterOne
Copy to WaiterOne

with iTunes (File Sharing), you can drag the previously stored database w1.db back from your Mac or PC to iTunes. Here is how :

• Connect your iPad to your Mac or PC,
• Open iTunes (if not already started),
• Click on your freshly connected iPad in iTunes,
• Click on Apps,
• Scroll down until you see ‘File Sharing’,
• Click on WaiterOne,
• Now drag and drop the w1.db file from whatever place you have stored it, to the WaiterOne documents, you can also click on the Add… button in case the drag and drop is to cumbersome,
• (Re)start WaiterOne.

Si vous entrez un mauvais code plus de 3 fois, un fichier nommé 'passwords.txt' sera créé.

Sur votre Mac, ouvrez Finder et accédez à votre iPad, allez dans Fichiers et cliquez sur WaiterOne. Sur PC, vous devrez utiliser le programme iTunes.

Vous devriez y trouver un fichier appelé 'passwords.txt'. Copiez-le sur votre Mac ou PC. Ce fichier peut être ouvert avec n'importe quel éditeur. Une liste d'utilisateurs et de mots de passe devrait s'y trouver.

Vous pouvez également copier le fichier 'w1.db' sur votre Mac ou PC et nous l'envoyer par e-mail pour que nous puissions le déverrouiller.

Since version 1.3.17 of WaiterOne, we have a neat way to logon.

• Go to the settings of WaiterOne, click on barcode, activate software barcode, use front camera and activate blind mode
• Next go to data -> users and select the user you want to make a badge for, next click on the QR Code button that located on the right (next to code)
• Now log out. Hold your QRCode above your iPad. Keep it +/- 30 horizontal or vertical in front of the camera. Faster then lighting it will log you on.

Instead of working and memorize rows and columns, you can drag and drop buttons whenever you hold them longer then a normal touch. Try it, it’s fun.

The button size in WaiterOne is calculated by the app itself. You don’t have to say how big or small a button has to be. It all depends on the number of rows and columns you have on your pages. The more rows or columns you have the smaller the buttons will become.

There are a couple of ways to work with tables in WaiterOne. You can see a list of tables when you click on the total in the upper right corner or you can work with a visualisation of the tables. We call it old- and new school table plan. The old school table is just a list of tables sorted by name. The new school table plan is as it appears in your business. To change it go to your settings in WaiterOne (settings -> general settings -> tables -> table plan).

If you are working with the new school table plan (the visual table representation as they are in your business), you can simply click on a table and drag it to another table. That way, all orders will be transferred to the other table.

You know those events where people buy tickets at a certain desk and then get their drinks somewhere else? Well, WaiterOne can just do that also!

In the printers you can set a parameter to print out a ticket for every product you ordered. Imagine you have a client who want to pay for 5 drinks. WaiterOne will print out 5 voucher for your client, he can then exchange them at the bar whenever he wants.

Have a look at these settings (data -> printers -> tickets -> separation between products) :

As many as you want, we’ve tested always with 3 printers, one in the bar, one in the kitchen and one to print the bills. If you want you can also use 1 printer for 2 different places, let’s say that the bar and the place where you want your receipts isn’t that far away from each other. Try with one printer first, but create 2 printers in WaiterOne, that way WaiterOne will print 2 tickets on the same printer, one for the bar and one for the receipt. If you are not satisfied with the result, add another printer, easy as that.

You can connect a ticket printer to WaiterOne if it has an ethernet, bluetooth or Wi-Fi interface, USB/Lightning only works with latest Star TSP143III USB and Epson TM-m30II-NT printer, serial and parallel won’t work or you should use a printer server or an in between dongle. Normally (when using ethernet or Wi-Fi) you should connect your printer to your access point and have it configured so that it has an ip address in the same network range as your access point and iPad. Do not configure you printer (and iPad) with DHCP, as your ip address will change from time to time then, giving connection problems afterwards. If you don’t know what an ip address is, then have it configured by a computer engineer (or send us an email).

If you have problems connecting your Epson printer to your network. Please use the EpsonNet Config utility (PC and Mac). You can configure your printer by using an USB cable first and test it on your network. This is the link to the Epson page for that utility.

Epson has an awesome app to configure your printer, please check it out : Epson TM Utility

*The Epson™ TM-T88V with Wi-Fi interface has a very cool feature so that you don’t need an access point. You can connect your iPad to the ad-hoc EpsonNetIBSS or EpsonNet SSID directly. You can even add other devices to it. The default ip address of the printer is 192.168.192.168. Conclusion : 1 Epson printer with Wi-Fi + 1 iPad with WaiterOne. Nothing more! No cables (except for the current of your printer)! Lovely! AWESOME!

YES you can. You can use a normal inkjet or laser printer (compatible with AirPrint) to print out beautiful invoices for your clients (e.g. hotel or Michelin starred restaurant). You can also use it to print out your results. For a list of compatible printers have a look at the Apple website or google for AirPrint. We used a 80$ All-in-One printer from HP, just perfect!! One caveat : printing with an inkjet printer is rather expensive, so maybe, if you are serious about your business, invest in a real POS printer (starting from +/- €180/$180).

We have tested WaiterOne with the Epson™ ticket printers. The Epson™ TM-T88IV and the TM-T88V, both Wi-Fi and LAN (= ethernet), were working perfect. You can use another brand, if they are Epson™ compatible and have an ethernet, Wi-Fi or Bluetooth interface*. If you have connected another brand or if you have troubles connecting it, let us know. Please contact us before you buy a printer, don’t be a hero, we don’t want you to buy a printer that just won’t work at all.

Here is a list of printers compatible with WaiterOne :

Epson :

• Epson™ TM-T20, TM-T20II and TM-T20III : at last a low budget POS printer with an ethernet interface
• Epson™ TM-T70II : ethernet and Wi-Fi interface
• Epson™ TM-T88III, TM-T88IV, TM-T88V, TM-T88VI, TM-T88VII, TM-T90, TM-T82 and TM-T82II
• Epson™ TM-m30 : a new fantastic looking printer from Epson
• Epson™ TM-U220 : this is a matrix printer, ideal if you want an old school kitchen printer
• Epson™ TM-m30
• the new Epson™ TM-m30 POS printer

The so called ‘intelligent’ printers from Epson don’t work with WaiterOne. So please do not invest in a TM-T88V-i or another Epson printer where an ‘i’ is added to the name. WaiterOne doesn’t need intelligent printers, the only thing they need to do is print, the actual thinking is done by WaiterOne 😉

Epson TM Utility app have all the tools to configure your Epson printer. Please check it out : Epson TM Utility

Citizen :

• Citizen™ CT-S310II
• Citizen™ CT-S600 series
• Citizen™ CT-S800 series : These printers have a LCD display and we managed to use it as a customer display. Very awesome and useful!

Star :

• Star™ TSP650, TSP650II : ethernet and bluetooth
• Star™ TSP143 : they have a new version of this printer which works wth the lightning cable of your iPad

MPOS :

• MPOS-TP220I : seems to be working, according to some clients

• Bixolon SRP350IIE : should be working, (still) waiting for a model to test over here

Rongta :

• Rongta RP80 or RP80W : Wi-Fi version is very affordable!
• Rongta RPP300 : portable bluetooth and Wi-Fi printer (in test)

Metapace :

• Metapace T-3 : seems to be working, according to some clients

Sam4s :

• Giant-100 : Wi-Fi version is working. You need to change the port from 5000 to 9100. There is a tool from the manufacturer to do this.

WaiterOne :

• KDS : Don’t fancy a printer, guess you want to safe a tree? See our KDS.

*Do you have an old USB POS printer (or did you buy the wrong printer and it only has an USB interface) then there is still hope for you. Some routers/access points have an USB interface which can be used to connect your printer to. A client got his old Metapace T-3 with USB interface working on a FRITZ!Box 7930 🙂 Or, again from that same client, go for a Wireless Print Server (like the TP-Link TL-WPS510U Wi-Fi to USB) and install your USB printer wireless in your kitchen.

**Guess that an Apple Airport Express with usb should also work. Need to test that one once. If you have, let us know!

WaiterOne needs a printer that is connected to your network or to your iPad. So your printer should have an ethernet interface, a Bluetooth interface or a Wi-Fi interface. Some printers also have a special iPad lightnig interface. So please ask us before you invest in a printer.

Hold down the ‘pair’ button at the back of your printer for 5 seconds, the led will start blinking. You have now 60 seconds to pair your printer in the settings -> bluetooth of your iPad. Please download StarIO SDK from the Apple App Store, and try to connect to your printer, also set ‘Auto Connect’ to on in your Bluetooth settings.

From one of our clients. Thanks Ingemar V.

• Download the Star Utility/Setting from App Store.
• Turn one of the printers off.
• In the Star Utility (or Settings) app change the name from Star Micronics to Star Micronics2 (or whatever name).
• In data -> printers change the name to Star Micronics2. Turn the other printer on and connect in data -> printers -> bar with Star Micronics and Kitchen with Star Micronics2.

Be sure you have the name of your printer found in the StarPRNT SDK app (mine was TSP654). Fill in that name in the Host field of you printer (data -> printers), but add ‘BT:’ in front of it (you should have e.g. BT:TSP654). Set the ‘Type printer’ to Star Line Mode. Disable Big Font, set Characters A to 48, Characters B to 64.

Also set the code page of this Star printer to 32 in WaiterOne. Otherwise some characters will not be printed properly (e.g. the € symbol).

PS : Some clients had problems with the original naming of the printer, once changed from StarMicronics to e.g. TSP654 all worked perfect.

Star released this, one of a kind, USB POS printer that works with the iPad (and WaiterOne) : the Star TSP143IIIU. The beauty about this printer is that you don’t need a network nor do you need any IT skills to install it.

• 1. Connect your printer to your iPad with your lightning cable (USB on printer side, lightning on iPad side).
• 2. In WaiterOne go to data -> printer -> bill -> general -> host and enter : USB:TSP100
• 3. In the same settings as above, select Star Raster Mode as type printer.

  All done! Push the QR Code next of the host address in WaiterOne and a small ticket should be printed.

• 1. Connect your printer to your iPad with your lightning cable (USB on printer side, lightning on iPad side).
• 2. Now we need to find the USB serial number of your printer. It can be found by printing out a test page (turn on printer while holding down the feed button) or by installing the Epson TM Utility app (found on the Apple App Store). When you run that app and you search for your connected printers it will come up with it. The serial number is 18 characters long!
• 3. In WaiterOne go to data -> printers -> bill -> general -> host and enter : USB: + serial number (e.g. USB:5839394E0004360000)
• 4. In the same settings as above, select Epson ePOS SDK as type printer.

  All done! Push the QR Code next of the host address in WaiterOne and a small ticket should be printed.

Please also check out if your printer brand doesn’t have an app to do the job. Epson has this utility here : Epson TM Utility

Alternative method to Configure your printer (I like this method a lot, but then again I am software developer ;))

macOS on Apple computer : Open terminal and type :

• sudo arp -d [Printer temporary IP address]
• sudo arp -s [Printer temporary IP address] [Printer MAC address]
• ping -c 4 [Printer temporary IP address]

• 
  

  Windows : Open command prompt and type (run it as administrator, go to the run box, type cmd and then hit control + shift + enter)

• arp -d [Printer temporary IP address]
• arp -s [Printer temporary IP address] [Printer MAC address]
• ping -n 4 [Printer temporary IP address]

Example on Windows, when changing ip address of printer to 192.168.0.168 :

• arp -d 192.168.0.168
• arp -s 192.168.0.168 00-26-ab-d5-b9-84
• ping -n 4 192.168.0.168

Example on Apple, when changing ip address of printer to 192.168.0.168 :

• sudo arp -d 192.168.0.168
• sudo arp -s 192.168.0.168 00:26:ab:d5:b9:84
• ping -c 4 192.168.0.168

The printers MAC address can be found on the test page of the printer. Turn on printer while holding down feed button.

Set the codepage to 18 (instead of 16) in the data -> printers. For the Epson m30II with lightning connection you can set the codepage to 24(!) and the character set to 2.
Here is the whole list :

Codepage
0 PC437: USA, Standard Europe
1 Katakana
2 PC850: Multilingual
3 PC860: Portuguese
4 PC863: Canadian-French
5 PC865: Nordic
11 PC851: Greek
12 PC853: Turkish
13 PC857: Turkish
14 PC737: Greek
15 ISO8859-7: Greek
16 WPC1252 *** standard for ESP/POS
17 PC866: Cyrillic #2
18 PC852: Latin2 *** standard for ePOS SDK
19 PC858: Euro
20 KU42: Thai
21 TIS11: Thai
26 TIS18: Thai
30 TCVN-3: Vietnamese
31 TCVN-3: Vietnamese
32 PC720: Arabic
33 WPC775: Baltic Rim
34 PC855: Cyrillic
35 PC861: Icelandic
36 PC862: Hebrew
37 PC864: Arabic
38 PC869: Greek
39 ISO8859-2: Latin2
40 ISO8859-15: Latin9
41 PC1098: Farsi
42 PC1118: Lithuanian
43 PC1119: Lithuanian
44 PC1125: Ukrainian
45 WPC1250: Latin2
46 WPC1251: Cyrillic
47 WPC1253: Greek
48 WPC1254: Turkish
49 WPC1255: Hebrew
50 WPC1256: Arabic
51 WPC1257: Baltic Rim
52 WPC1258: Vietnamese
53 KZ-1048: Kazakhstan
255 User-defined page

Character set
0 USA
1 France
2 Germany
3 U.K.
4 Denmark I
5 Sweden
6 Italy
7 Spain I
8 Japan
9 Norway
10 Denmark II
11 Spain II
12 Latin America
13 Korea
14 Slovenia/ Croatia
15 China
16 Vietnam
17 Arabia

Set the codepage to 32 (instead of 16) in the data -> printers. Set type printer to Star Line Mode.
For the Star mC-Print3 set the characters font A to 48 and font B to 64. For his smaller brother, the mC-Print2 set the characters font A to 32 and font B to 42. We did not test the Star mC-Print2 ourselves. So please let us know if all goes well!

We have tested WaiterOne with the Citizen™ CMP-30 and the Epson™ TM-P60 mobile ticket printer. Very compact, robust and powerful. We did not succeed in connecting our app to the BlueTooth version, but the Wi-Fi version was working perfect. Update : we are retesting WaiterOne again now with a couple of Bluetooth printers. More info? Contact us.

Adding a logo to your tickets can spice up the look of your receipts a lot. You need of course a digital version of your company logo. Depending on the printer, the size of a logo can be at max 512 (Epson TM-T88) or 576 (Epson TM-T20) pixels width. It is beyond the scope of this FAQ, but some computer drawing skills could be required to alter your logo to the correct size. Most of the default drawing/painting apps you’ll find on your computer should do the job, no need to master Photoshop or so. If you search for online paint editor you'll surely find some online paint tools to edit your logo.

Depending on the printer brand (and/or model) you use you can do the following. If you printer is not listed or if it doesn’t work let us know. Remember to select the correct printer type (= driver) in WaiterOne (Data -> Printers -> ... - > General -> Type printer). If you are a printer manufacturer and you want your printer to be listed here, please let us know, and/or maybe lend us a printer so we can fully integrate and test it with WaiterOne.

A : Epson™ (most models, but we are testing with the Epson TM-T88V with Wi-Fi) :

Epson has a nice app that does the job (and more) : Epson TM Utility. Download this app on your iPad.

First upload your company logo (or whatever image you want to be printed) to your ticket printer. It is beyond the scope of this FAQ to explain how to use that utility, but you should upload your logo at the first image place, that is (32,32).

In WaiterOne, under Settings -> General -> Ticket Header (or footer), add the following code : <logo>. You can also add a second logo using <logo2> (32,33).

B : Star™ in Line Mode (e.g. Star TSP650II) :

First upload your company logo (or whatever image you want to be printed) to your ticket printer. Download and install the Star™ Micronics Printer Utility (see www.starmicronics.com and select your printer), software is only made for Windows. Once started up, click on Logo Store. Upload your logo’s, your first logo should have Key Code 01, your second logo 02, and so on.

In WaiterOne, under Settings -> General -> Ticket Header (or footer), add the following code : <logo>. You can also add a second logo using <logo2>. If you want to add more then 2 logo’s then you should add your own markup’s, logo3 should then be <27,28,112,3,48> (where 3 is the third logo).

C : Star™ in Star Raster Mode (e.g. Star TSP143III) :

Upload your company logo (or whatever image you want to be printed) to the file sharing folder of WaiterOne on your iPad. The logo should have given the name of the printer name you used in data -> printer in lower case letters. E.g. if you want a logo on your Bill printer, call it bill.png.

UPDATE FOR VERSION 1.5 : image should have the exact same name as the printer name. So If you printer is called Bill , then the image should be be named Bill.png, if your printer is call Kitchen then it should be Kitchen.png. Indeed you can also print a logo on the order tickets.

D : Xiamen Rongta Technologies™ (e.g. RP80W and RPP300) :

First upload your company logo (or whatever image you want to be printed) to your ticket printer. Use the Rongta Tech software for this. The software is a little bit user unfriendly, no feedback if you upload a logo. It also only works for Windows.

In WaiterOne, under Settings -> General -> Ticket Header (or footer), add the following code : <28,112,1,48>. You can also add a second logo using <28,112,2,48>. We have added a special markup tag for it, starting from version 1.3.17 you can use <printlogo> and <printlogo2> instead of the ugly hex codes .

The logo also works on the portable Rongta RPP300. There is a difference though, the logo doesn’t seems to be centered! Should not be a problem, just add some white space in front of it and all should be ok.

E : Citizen™ (e.g. Citizen CT-S851) :

First upload your company logo (or whatever image you want to be printed) to your ticket printer. Use the Citizen software called Citizen POS Printer Utility ((see www.citizen-systems.com and select your printer). Use the ‘Mode change button’ first to set the mode to ‘Unused key code mode’ and name your first logo 01. The software is quite awesome and is one of the most advanced we’ve seen so far to configure a printer.

In WaiterOne, under Settings -> General -> Ticket Header (or footer), add the following code : <28,112,1,48>. You can also add a second logo using <28,112,2,48>. We have added a special markup tag for it, starting from version 1.3.17 you can use <printlogo> and <printlogo2>> instead of the ugly hex codes.

Hold down feed button while turning on printer. Check if you card is there? If not push longer then 1 second. Then go to the different menu’s, small pushes to say what menu item you want, 1 second to select it : 11 (USB Interface Settings) -> 1 (Class) -> 1 (Vendor Class). Save everything by pushing 1 second, over and over again until you are out the menu.

Easy. Set the number of copies of the corresponding ticket printer to 0 (data -> printers). Then if you want a ticket for your client ask a copy ticket on the main screen.

In WaiterOne there is also a function that if you push longer on the bill button a ticket will be printed nevertheless (even is copies is set to 0).

Easy. Set the number of copies of the corresponding ticket printer to 0 (data -> printers). Then if you want a ticket for your client ask a copy ticket on the functions screen. But there is another solution : when you need a ticket, just push longer on your bill or payment button. If you have set copies to 0, WaiterOne will then do the reverse and print a ticket nevertheless. Also is you should have set the copies to 1 (saying that you always want a ticket), pushing longer will reverse that also, the result will be that their will be no ticket printed.

Check out the number of characters in your printer settings in WaiterOne (see data -> printers -> your printer -> ticket -> characters font A and font B). Depending on the brand and model you are using set the number of characters font B to 56, 57 or 64. 56 is the default, but newer printers seems to use 64 more often. For font A take 42 or 48 depending on the printer you have. The Epson TM-T88 uses for font A 42 and for font B 56. The Epson TM-T20 uses for font A 48 and for font B 64. The latest Epson m30 uses for font A 48 and for font B 57.

In the settings of your iPad (not WaiterOne). On the left, all the way down is also a WaiterOne menu. These are parameters that allow certain levels of access to the system. Please allow access to you local network.

Check the customer display settings. If you don’t have a Citizen printer you cannot activate it. WaiterOne is sending special commands to the printer and if your printer is not from Citizen it probably goes berserk!

Pas de problème ! Vous pouvez utiliser une imprimante à impact de points. Nous avons effectué des tests avec une imprimante Bixolon SRP-275III avec une interface Ethernet, et cela fonctionne très bien.
Certains clients ont essayé avec une imprimante Epson U-220. Si vous installez une nouvelle carte réseau dans cette imprimante, veuillez activer le commutateur DIP 2-8. Sinon, la carte réseau ne sera pas reconnue. Une fois cela fait, configurez l'imprimante avec le logiciel EpsonNet Config sur votre PC ou Mac.
Pour l'imprimante Star SP700, réglez l'imprimante en mode Epson en désactivant le commutateur DIP 1-4 (il se trouve en bas de votre imprimante).

Maintenant, vous devez effectuer quelques opérations pour configurer cette imprimante dans WaiterOne :

1. Allez dans données -> imprimantes -> cuisine -> général et sélectionnez le type d'imprimante ESC/POS.
2. Allez dans données -> imprimantes -> cuisine -> paramètres et réglez la police de caractères A sur 33 et la police de caractères B sur 40 (cela dépend bien sûr des spécifications de votre imprimante).
3. Dans données -> imprimantes -> cuisine -> paramètres, activez également cet interrupteur : Peut imprimer en rouge.
4. En fonction de l'imprimante que vous avez, ajoutez quelques lignes supplémentaires en bas de votre impression ; sinon, la coupe sera trop haute. Nous avons dû ajouter 2 lignes supplémentaires. Allez dans données -> imprimantes -> cuisine -> pied de ticket et ajoutez un saut de ligne pour chaque ligne que vous souhaitez. Par exemple, <br> correspond à 1 ligne, <br><br> correspondent à 2 lignes.

No problem! We have a KDS (Kitchen Display System) app. Just use another iPad to follow up your orders? No need to buy a printer and use tons of expensive thermal paper. But still ... if you want the noise of dot impact printer you can also use that instead.

Easy, just be sure that both devices are in the same network :

• Get the ip address of your iPad where you have installed the KDS : settings (of your iPad) -> Wi – Fi : click on the (i) of your Wi-Fi network. Write down your IP-address
• Launch KDS
• On your main iPad where WaiterOne is installed, go to data -> printers, configure a printer with the ip address of your KDS iPad and choose KDS for the printer type, test the KDS by pushing the printer test button

Some remarks :

• The KDS only runs on iPads and iPhones with iOS 7 or higher (so no iPad 1, sorry about that)
• If the KDS doesn’t show anything be sure to check all settings, ip address (make sure it isn’t on DHCP, as then it could get an new ip address from time to time), is there a product configured to print to the KDS

Any iPad should do, even the iPad mini 2 (starting from €289/$269). Remember that Apple is going very hard sometimes. So keep in my mind that running the latest version of iOS is the best guidance to invest in an iPad. Please forget about that iPad 1. It doesn’t run the latest iOS anymore.

And yes, 16GB is more then enough to run WaiterOne. If you want to install more then 30 other apps or if you have like a 10.000 songs library on your digital jukebox, then maybe invest in 32GB, 64GB or even a 256GB version.

And no, the gold version isn’t made of real gold or runs WaiterOne faster then the spacegray one 😉

Any iPod starting from the 5th generation. Any iPod running iOS 9.3 or higher. The new iPod is awesome (starting from €229/$199), so buy that one (together with a case to protect it when dropping). TIP : hire waiters/waitresses who own an iPod (or iPhone) 🙂

You can connect 2 drawers for every ticket printer you use. If you want to open the cash drawer automatically every time you print a receipt then just add for the first drawer or for the second drawer, to your ticket header (or footer) : under Settings -> General -> Ticket Header (or footer).

Another way to open the drawer is by activating the drawer switch in the waiter settings (Data -> Waiters -> Special functions -> Drawer). The drawer can then be activated or deactivated depending on the waiter that has logged in. The drawer here should be connected as drawer 1 to the ‘bill printer’.

All stands used on the WaiterOne website are made by Heckler Design. More info on www.hecklerdesign.com. You can also email Allan Kiesler for more info and pricing, let him know that you are using WaiterOne. All photo’s credits on this website containing Heckler Design goes to Jill Richards Photography.

Yes you can. Since version 1.1.6 we have integrated a barcode scanner. We only work with the Socket Mobile CHS series 7 scanners. But these scanners are just awesome. Please have a look at their website : www.socketmobile.com.

Socket Mobile series 7 Cordless Hand Scanners(CHS). They have a couple of models and they even have them in nice crispy colors. Buy a 1D version, don’t buy a 2D version (for reading QR codes), as it is not used in WaiterOne and it is more expensive : CHS 7Ci, CHS 7Di (= durable), CHS 7DiRx (= durable and antimicrobial), CHS 7Mi (= long range and sensitive lighting conditions scanning), CHS 7Pi (= same as 7Mi + durable). In short : stick to the 7Ci or 7Di. If you go for a 7Ci, pick a color (red, yellow, blue) please 😉 More info on their website : www.socketmobile.com.

First configure your scanner so it works in iOS mode. It will not work properly in any other mode. Normally you should have received a configuration sheet with you scanner. Scan the iOS Mode barcode. There is also a configuration sheet on the website of Socket Mobile. Page 3 has the iOS Mode barcode. You could also configure your scanner so it beeps or vibrates when you have read a good scan.

Secondly pair you scanner with your iPad. It’s a bluetooth scanner so you have to enable bluetooth on your iPad : Settings -> Bluetooth

Thirdly activate your scanner in WaiterOne : Settings -> Barcode

WaiterOne can be used together with the NIU button from NodON®. You can place these buttons in your business, on your tables, in the kitchen … and use it to trigger some specific actions like : call the waiter, ask for the bill, …

We have a getting started about the integration of these buttons, have a look : Getting started with WaiterOne and NodOn NIU buttons

No, we don’t do hardware! But we know places where you can find them. Please compare prices as they can vary a lot.

Preferred partners for the Netherlands and Belgium :

• WaiterOne hardware : xxxxx, hardware certified for WaiterOne
• ADiVO : https://www.adivo.nl or even better, a direct link to https://www.adivo.nl/producten/software/waiterone.html

Miscellaneous hardware :

• Socket Mobile (scanners we love) : www.socketmobile.com
• Heckler Design (iPad stands we admire) : www.hecklerdesign.com
• Bouncepad (iPad stands we admire 2) : have a look at Luna and Flip at https://www.bouncepad.com

For Ireland, Software, Hardware and Support :

• Memotech Ltd. : www.cashdrawers.ie

For Deutschland, Software, Hardware und Support :

• Dirk-Apoll Wolter : www.ipadkassen.de or email to ipadkassen@icloud.com

For Österreich, Software, Hardware und Support :

• Martin Feiertag : www.waiterone.at

For Switzerland, Software, Hardware und Support :

• ITworks Bollmann GmbH : www.itworks.ch
• Stoffel Büromaschinen AG : www.stoffeloffice.ch or www.waiterone.ch

For Australia, Software, Hardware and Service :

• EasyWaiter : easywaiteraustralia@gmail.com
• Horizon POS : www.horizonpos.com.au

If you want to be added on this list send us an email. We are looking for worldwide distributors and service providers with an attractive pricing policy and a good service for our clients. We will add your information in the app. So people will find you easily. Mail now!

You can use the ‘menu card’ function as an extra service to your clients. Everybody with an iPhone, iPod or smartphone will have access to it. It’s fun and very hip for them (and you). Price changes and ‘out of stock’ issues are immediately updated. Maybe you could experiment with this features using an extra iPad as ‘wine card’? Sure your business will be ‘talk of the town’. The ‘menu card’ is under serious rethinking, have a look at our COS.

• Creating Different Payment Methods in Data -> Payments:
  To set up various payment methods, head to Data -> Payments. Each payment method should have an associated value, representing its conversion to your local currency. For example, use '1' for cash and '0.92' for dollars if you operate in euros. If you have custom payment vouchers, you can add their respective value into the value field. If you want to create a tip button, set the value to '1' and activate the service button.
  
• Activating Tendering and Choosing a Default Payment Method in Settings -> General -> Bill:
  To enable tendering and specify a default payment method, access Settings -> General -> Tendering. Activating tendering streamlines the table closure process by allowing you to select a payment method. When you don't choose a payment method during table closure, the default payment method will be applied. Additionally, the default payment method is used for issuing refunds to clients, such as when a client pays with a card and receives cash back. Please refrain from setting card or tip as the default payment method.

A couple of things need to be done to work with courses in WaiterOne :

4 Things to be done to configure SumUp in WaiterOne :

You need version 1.6 or higher of WaiterOne.

3 Things to be done to configure Zettle in WaiterOne :

You need version 1.6 or higher of WaiterOne.

There are 2 things to be done to configure Payconiq in WaiterOne :

A QR code will now be printed with every bill, you can scan it with the Payconiq app, upon payment the table will be automatically debited in WaiterOne.

Yes, WaiterOne is currency independent. £’s, $’s, €’s, TL or CHF, whatever!

Yes, we know that VAT/TAX regulations can be quite complicated in some countries. Please email us if you have a specific issue concerning this matter. For now, how to configure WaiterOne to work withe a different VAT/TAX rate if items being sold at your take away :

• Create the different VAT/TAX in data -> VAT/TAX, e.g. 6%, 12% and 21%
• Select for each group and product the VAT/TAX for normal sales (VAT/TAX 1) and for take away (VAT/TAX 2). In some countries beverages with alcohol have always the same VAT/TAX rate, whereas food has a lower VAT/TAX rate when sold for take away.
• Create a table take away and select VAT/TAX 2 as level. In normal situations you will always have VAT/TAX 1 as a level.

We are adding new languages every update now. WaiterOne is translated already into 18 languages : Chinese, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Norwegian, Polish, Portuguese, Swedish, Russian, Serbian, Spanish, Thai and Turkish. If you want to help or found a bad translation? Let us know.

Send us your menu card or restaurant layout, we will do it for you for a reasonable price! Actually we don’t do it, but we know people who can 😉

Please be sure to save your csv file correctly, before importing it into WaiterOne.

In Google sheets as Comma-separated values (.csv) :

In Microsoft Excel as Windows Comma Separated (.csv) file :

If you think you can sell and support WaiterOne, but want to use it under your own name. Send us an email. Do you have ideas for another way of working together?

In the meanwhile, you can add your company logo on WaiterOne, drag a logo named dealer-logo.png to iTunes -> Apps -> File Sharing -> WaiterOne, restart the app and your client should see your company logo! Neat!!

Never say never. But there is just no need to do it! Is it? The eco system of Apple, iOS, the iPad and the iPhone are just perfect. So we have no intention to rewrite the code for Android. Don’t forget that WaiterOne is written in native, blazing fast, objective-C code, running it under Android would not be possible or we had to rewrite and maintain it simultaneous.

So why do others have solutions that run on any device (on iPad, Android, Mac, pc, …)? Easy, they don’t run native, they use website (html 5/jQuery/…) technology to create a (slow and unreliable) solution to run it on any browser on any device, sometimes they even hide the browser so you think that it is native (they sell you an app which opens a website in a box). But actually it is a website with your products and sales, running in a datacenter somewhere in the world.