WaiterOne Blog

Author: Eddy I. F. Van Hoeserlande

  • Break Language Barriers with WaiterOne POS: Multilingual Support in 18 Languages

    In today’s global hospitality and retail environment, clear communication is key. Whether you’re running a local café in Amsterdam or a bustling restaurant in Bangkok, the ability to serve both staff and customers in their preferred language makes all the difference. That’s why WaiterOne POS offers powerful multilingual support, allowing you to operate smoothly across diverse markets.

    Speak Your Customer’s Language

    WaiterOne POS is equipped to run in 18 different languages, including:

    Chinese, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Norwegian, Polish, Portuguese, Swedish, Russian, Serbian, Spanish, Thai, and Turkish

    This multilingual capability ensures that staff and customers alike can interact with the POS system in a way that feels natural and intuitive — no confusion, no guesswork.

    A Game-Changer for International Businesses

    For restaurants, cafés, and retail stores operating in multicultural or tourist-heavy areas, multilingual support is not just a bonus — it’s a necessity. WaiterOne POS helps businesses:

    • Train international staff more easily
    • Enhance service speed and accuracy
    • Deliver better customer experiences
    • Build trust and loyalty across language lines

    Whether you’re running a tapas bar in Spain, a sushi counter in Japan, or a boutique in Norway, WaiterOne adapts to your team and your clientele.

    Effortless Setup, Seamless Experience

    Languages in WaiterOne POS can be set per device or per user, giving each team member the freedom to use the interface in the language they’re most comfortable with. This flexibility leads to:

    • Fewer mistakes at the point of sale
    • Faster onboarding for new staff
    • Improved team communication
    • A professional, localized service for customers

    Serve Globally, Operate Locally

    WaiterOne’s multilingual support makes it an ideal POS solution for franchise operators, airport and hotel restaurants, international retail, and any business that wants to scale globally while keeping operations smooth locally.

    Ready to Go Multilingual?

    Break through language barriers and deliver world-class service, no matter where you are. Choose WaiterOne POS — the smart solution for multilingual, modern businesses.

  • More efficient kitchen with flexible KDS

    More efficient kitchen with flexible KDS

    A More Efficient Kitchen with Flexible KDS from WaiterOne

    In today’s fast-paced hospitality environment, speed, accuracy, and coordination are the keys to smooth kitchen operations. That’s why WaiterOne POS offers a powerful, flexible Kitchen Display System (KDS) designed to help restaurants streamline their order management like never before.

    What Is a KDS and Why Does It Matter?

    A Kitchen Display System replaces traditional paper tickets with digital screens, helping chefs and kitchen staff instantly view incoming orders. This reduces confusion, eliminates lost or unreadable tickets, and ensures every dish gets out on time and just the way it was ordered.

    With WaiterOne’s KDS, your team can:

    • View real-time orders as they are placed
    • See clear modifiers and special requests
    • Mark items as prepared or delivered
    • Track order times to improve speed and quality

    Fully Flexible to Fit Any Kitchen Layout

    Whether you run a small bistro or a multi-station restaurant, WaiterOne’s KDS adapts to your workflow. You can set up multiple screens for different sections of the kitchen — grill, fryer, desserts, cold prep, or bar — so every team member sees only what they need.

    This flexibility allows for:

    • Faster communication between front of house and kitchen
    • More accurate food preparation
    • Reduced wait times for customers
    • Better overall service coordination

    Seamless Integration, Real-Time Sync

    WaiterOne KDS is fully integrated with the POS system, ensuring that orders appear on kitchen screens instantly and in the correct sequence. Modifications and voids are updated in real-time, minimizing errors and kitchen delays.

    And because it’s digital, there’s no paper to jam, run out, or misplace — just smooth, efficient kitchen performance.

    Improve Team Efficiency Without Adding Costs

    Unlike other systems that require expensive add-ons or complex hardware, WaiterOne’s KDS runs on affordable, commonly available screens and devices. It’s an easy-to-use, cost-effective solution that helps you:

    • Cut down on printing and paper waste
    • Speed up kitchen operations
    • Maintain consistent food quality
    • Handle high volumes with confidence

    Smarter Kitchens Start Here

    If your kitchen still relies on printed tickets or manual communication, it’s time for an upgrade. WaiterOne’s flexible KDS brings your back-of-house operations into the digital age, helping your team work faster, smarter, and with fewer errors.

  • Unlimited Printer Integration at No Extra CostUnlimited Printer Integration | WaiterOne POS for Restaurants and Cafés. Unlimited Printer Integration at No Extra Cost

    WaiterOne stands out as one of the best POS systems for restaurants and cafés by offering unlimited printer integration at no additional cost. This powerful feature allows restaurant owners to streamline operations, improve order accuracy, and eliminate service delays — all without extra fees or licensing.

    Why Unlimited Printer Support Matters for Your Restaurant

    In fast-paced hospitality environments, printing orders to the right location is essential. With WaiterOne POS, you can connect multiple printers across your restaurant — from the kitchen to the bar, the counter, or any custom station.

    • Improve kitchen workflow with direct ticket printing
    • Send drink orders instantly to the bar
    • Keep front-of-house staff organized and efficient

    All of this happens automatically and seamlessly, supporting both small cafés and high-volume restaurants.

    No Limits, No Hidden Fees

    Unlike many POS systems that charge per device or printer, WaiterOne includes unlimited printer support by default. There are no monthly add-ons, no per-printer charges, and no surprises. This makes it an ideal POS for growing businesses that need flexibility without increased costs.

    Built for Restaurants of All Sizes

    Whether you operate a small coffee shop or a multi-room fine dining restaurant, WaiterOne adapts to your needs. Unlimited printer integration helps:

    • Eliminate order bottlenecks
    • Enhance kitchen communication
    • Speed up service delivery
    • Reduce manual errors

    A Cost-Effective POS System That Scales with You

    WaiterOne POS is more than a point of sale system — it’s a complete restaurant management tool. With support for unlimited printers, you gain the ability to scale your operations without worrying about added expenses or configuration limits.

    Optimize Your Restaurant Workflow Today

    If you’re looking for a flexible, scalable, and cost-effective POS system, WaiterOne is the solution. Say goodbye to printer limits and hello to efficient, streamlined service.

  • Why Pay More? Get Full POS Power with WaiterOne for Just €18/Month

    Running a restaurant or bar is challenging enough—your POS system shouldn’t add to the stress. At just €18 per month, WaiterOne offers powerful, affordable, and no-nonsense technology that’s built for hospitality professionals who want performance, not problems.

    No Expensive Hardware Required

    Forget bulky terminals, crash-prone PCs, or overpriced touchscreen systems. WaiterOne is designed to run on your iPad, giving you the power of a professional-grade POS without the need for high-end, high-maintenance hardware.

    • 🚫 No slow Windows PCs
    • 🚫 No costly touchscreens
    • ✅ Just your iPad and our software

    No Internet? No Problem.

    One of the biggest advantages of WaiterOne is that it runs locally on your iPad. Even if your internet connection goes down, your POS won’t.

    • 🌐 Works entirely offline
    • 📲 Even handhelds keep working
    • 🧠 No cloud dependency for critical functions

    Unlike cloud-based systems that freeze up when your Wi-Fi drops, WaiterOne keeps your service smooth and uninterrupted—exactly what you need in a busy shift.

    No Hidden Costs or Bloating Back-Office Modules

    Some POS providers reel you in with base prices, only to add costs for essential features like reporting or back-office control—often tied to expensive SQL server licenses.

    With WaiterOne, you get everything in one. No extra software. No hidden modules. No need for IT technicians to set it up or keep it running.

    • 💾 No SQL Server licenses
    • 🔌 No need for external IT support
    • 💼 No pricey service contracts

    Stable, Efficient, and Easy to Support

    WaiterOne is built for speed and simplicity. It doesn’t bog down over time or require constant servicing. If something goes wrong, it’s usually a minor iPad issue—and most times, it can be solved without calling in expensive technical support.

    This minimalist approach is a game-changer in an industry where most POS solutions are overengineered and oversold.

    We Know You’re Comparing. That’s Okay.

    Looking at other POS systems? We understand. But once you factor in:

    • 💰 The monthly fee
    • 🔧 Hardware and support costs
    • 🧩 Complexity of setup and maintenance
    • 🌐 Reliability without internet

    …you’ll quickly see why so many hospitality businesses are switching to WaiterOne.

    The Smarter Choice for Hospitality

    At WaiterOne, we don’t rely on flashy sales tactics or unnecessary add-ons. We offer a clean, stable, affordable POS system that just works—designed to keep your business moving, not tied up in tech issues.

    Whether you run a bustling restaurant, a beach bar, or a cozy café, €18/month is all it takes to put full POS power in your hands.

    Ready to keep it simple? Visit waiterone.net and discover the smarter way to run your business.

  • Take Control of Orders with WaiterOne’s COS (Client Ordering System)

    Take Control of Orders with WaiterOne’s COS (Client Ordering System)

    Imagine this: your customers scan a QR code, browse your menu, place their orders, and even pay—all from their own smartphone. No apps to download, no tablets to hand out. That’s the power of WaiterOne’s COS, our streamlined Client Ordering System designed to supercharge restaurant service both in-house and online.

    What Is COS?

    COS is a web-based platform that lets your customers order directly from their phones—whether they’re seated at a table, ordering takeaway, or getting delivery. Built to integrate directly with WaiterOne, COS ensures a seamless experience from order to kitchen, without the chaos of paper tickets or miscommunication.

    Why We Built It

    The journey began with iPads at every table, but that quickly became impractical. We pivoted to something much smarter: leveraging the power of the device every customer already has—their smartphone. After extensive development, COS became a universal web app that runs anywhere, on any browser, no downloads required.

    Key Features of COS

    • 📱 Runs on any device: Smartphones, tablets, or desktop computers.
    • 🧩 Fully integrated with WaiterOne: No need to re-enter your menu. Your existing buttons and groups are synced.
    • 🏠 In-house or remote: Whether it’s a table-side order, pick-up, or delivery, COS handles it all.
    • 💳 Online payments: Integrated with Mollie for fast, secure transactions.
    • ⚡ Real-time updates: Orders arrive in WaiterOne instantly and can print directly to kitchen or bar printers.

    How It Works for Your Customers

    1. Scan a QR code (on a table, receipt, or your website).
    2. View the menu directly from their browser.
    3. Place the order with optional payment.
    4. Order arrives in WaiterOne, with full details and kitchen printouts.

    For dine-in, we even include service buttons—clients can request the bill or call a server, all without leaving their seat.

    Simple Setup, Powerful Configuration

    From your WaiterOne iPad:

    • Activate the Client Ordering System.
    • Select which menu groups and items appear online.
    • Upload images, descriptions, and organize menu priority.
    • Choose delivery settings, pick-up options, and tax configurations.
    • Customize your COS page branding (logo, text, tags, colors).

    Want to offer different prices for delivery vs. dine-in? COS handles that. Need multiple VAT levels for local compliance? Done. Want to add a beautiful picture of your famous tiramisu? Just take a photo right inside WaiterOne.

    Smart QR Codes for Every Situation

    WaiterOne automatically generates:

    • 📦 Delivery/pick-up QR codes for takeaway flyers or website links.
    • 🍽️ Table QR codes that identify the exact table where the order came from (even printing the table name).

    No extra software or QR code generators needed.

    Where Orders Go: The COS Page in WaiterOne

    All incoming orders appear in the COS tab inside WaiterOne. From there, you can:

    • Accept or reject orders
    • Automatically send them to the kitchen
    • View deleted or missed orders
    • Check system status manually

    It’s a familiar interface, modeled after our Kitchen Display System (KDS), so your team can use it with zero learning curve.

    Ready to Let Your Clients Order Smarter?

    COS is your gateway to faster, smarter, and more customer-friendly service. Whether you run a local café or a busy multi-location restaurant, COS gives you a modern, elegant way to connect with today’s tech-savvy diners—at the table or at home.

    Visit https://www.waiter.one to see it in action or activate it today directly inside WaiterOne.

    WaiterOne allows easy QR code integration, enabling customers to scan, view the menu, and place orders directly from their mobile devices. This enhances service speed, reduces contact, and improves the overall dining experience. Under settings, you can find this feature.

  • Real-Time Order Tracking with Order Status Board

    Real-Time Order Tracking with Order Status Board

    Boost Kitchen Efficiency with the WaiterOne Status Board

    In the fast-paced world of hospitality, timing and communication are everything. That’s why we’re excited to spotlight a feature in WaiterOne’s Kitchen Display System (KDS) that’s transforming back-of-house operations: the Status Board.

    What Is the Status Board?

    The Status Board is a live dashboard within WaiterOne’s KDS that gives a real-time overview of all active orders. Designed with both speed and clarity in mind, it displays each order as it moves through the preparation pipeline — from “In Preparation”, to “Ready”, and finally to “Completed”.

    It’s a visual command center that keeps everyone — chefs, waitstaff, and even front-of-house managers — on the same page.

    Why It Matters

    Without a centralized system, orders can easily fall through the cracks. Waiters might ask the kitchen for updates. Chefs might have to pause their workflow to give answers. Customers might wait longer than necessary. But with the Status Board:

    • 🧑‍🍳 Kitchen staff can focus on cooking, while tracking progress without the need for paper tickets or verbal confirmations.
    • 👩‍💼 Restaurant managers get a clear, live view of operations — even from the dining room.
    • 🍽️ Clients receive their food faster and fresher, with fewer delays and mix-ups.

    Real-Time, Real Simple

    As orders are received in the kitchen (whether from a waiter using the WaiterOne POS or a self-ordering iPad at the table), they instantly appear on the Status Board. Once a dish is prepared, kitchen staff can tap to mark it “Ready”, signaling the front-of-house team to serve. When the dish reaches the customer, the status moves to “Completed”.

    It’s fast. It’s clear. And it reduces the need for spoken communication during peak hours — helping everyone stay focused and efficient.

    Benefits at a Glance

    • ✅ Fewer mistakes: Everyone sees the same order status, reducing the chance of missed or repeated dishes.
    • ✅ Faster service: Orders are prioritized and served without delay.
    • ✅ Smarter communication: No shouting across the kitchen — just a glance at the screen.
    • ✅ Customer satisfaction: A smoother workflow means a better dining experience.

    Ready to Upgrade Your Kitchen?

    If you’re already using WaiterOne, activating the Status Board on your KDS is a simple and powerful way to streamline your kitchen workflow. Whether you’re running a cozy café or a high-volume restaurant, this feature can help you serve faster, smarter, and with more confidence.

  • Fiskaly Compliant 

    Stay Compliant with Ease: WaiterOne Integrates Seamlessly with Fiskaly

    At WaiterOne, we know that running a hospitality business isn’t just about speed and service—it’s also about staying compliant with ever-changing regulations. That’s why we’ve integrated Fiskaly, a leading cloud-based fiscalization provider, directly into the WaiterOne POS system.

    What Is Fiskaly?

    Fiskaly is a trusted provider of Technical Security Systems (TSS) designed specifically for European markets. Their cloud-based infrastructure helps businesses meet national fiscal laws—particularly those related to digital receipts and tamper-proof transaction storage.

    Used widely across Germany, Austria, Italy, and Spain, Fiskaly ensures compliance with laws like Germany’s KassenSichV (Cash Register Security Ordinance) and similar fiscalization standards in other EU countries.

    Why It Matters for You

    With this integration, WaiterOne users can:

    • 💶 Handle payments with confidence
      Every transaction is recorded, secured, and transmitted through Fiskaly’s TSS.
    • 📄 Generate and store digital receipts securely
      No more manual paperwork. Receipts are automatically logged and accessible in the cloud.
    • ✅ Meet KassenSichV and other national requirements
      Stay on the right side of fiscal authorities with a system designed for compliance.
    • ☁️ Enjoy a hassle-free cloud setup
      No hardware installations or complex configurations—everything runs securely online.

    Simple Setup, Seamless Experience

    Activating the Fiskaly integration in WaiterOne is quick and intuitive. Once enabled, the system takes care of the rest in the background—you keep serving guests, while we handle the legal side.

    Whether you’re operating a café in Berlin, a pizzeria in Milan, or a tapas bar in Barcelona, you can focus on what matters most—delivering great food and service—while we help ensure your operations meet national standards.

    One POS. Total Compliance.

    WaiterOne and Fiskaly bring together powerful POS features and airtight fiscal compliance. It’s one less thing for you to worry about—and one more reason to trust WaiterOne as your go-to POS solution in Europe.

  • What’s New in WaiterOne POS for iOS 18


    Automatic E-mail Ticketing
    Tickets can now be emailed directly without manually entering the email address, improving workflow efficiency and reducing errors. This update allows front-end staff to focus more on customer service than email entry.

    Flexible Print Options
    WaiterOne POS offers a setting to skip bill printing for transactions below a specified amount, helping reduce paper usage and printing costs. This customizable threshold lets managers tailor billing practices to fit business and environmental goals.

    Remember you can still decide to print the bill. Just press a bit longer (> 1.2 seconds) on the bill button and the ticket will be printed (although the total is less then the minimum to print the bill). Another option is also to ask a copy of a bill, see the tickets button above the order/bill/pay main buttons.

    Improved Product Sorting
    The COS interface now sorts products with numerical names first, followed by alphabetical items. This logical order helps staff locate products faster, especially in large catalogs, improving speed and accuracy during busy hours.

    Payments and VAT/TAX in CSV
    CSV export is now available for Day Payments and Day VAT/TAX reports, allowing easy data transfer for financial analysis. This feature streamlines accounting and enhances reporting by simplifying daily transaction and tax data management.

    Enhanced Reporting

    The Reports section for Day, Hours, and Tables/Clients now includes cover counts, enabling easier tracking and analysis of guest numbers. This update simplifies the assessment of dining trends, service volume, and table turnover.

  • Introducing Tap to Pay on iPhone with WaiterOne – No Extra Hardware Required

    Introducing Tap to Pay on iPhone with WaiterOne – No Extra Hardware Required

    We’re excited to announce a powerful new feature for WaiterOne users: Tap to Pay on iPhone is here! Accept contactless payments directly from your iPhone—no card reader, no cables, no extra hardware. This modern solution makes payments easier, faster, and more secure, right from the palm of your hand.

    Why Tap to Pay?

    Tap to Pay uses your iPhone’s built-in NFC (Near Field Communication) to accept payments. Customers simply tap their contactless card, smartphone, or smartwatch on your iPhone to complete the transaction.

    Top Benefits

    ✅ No hardware required
    Just use your iPhone—no extra terminals or readers.

    ⏱ Faster service
    Take payments directly at the table or on the move.

    🔐 Secure by design
    Protected by Apple’s security features like tokenization and biometric authentication—no card data is stored.

    📲 Supports all major payment methods
    Accept Visa, Mastercard, Apple Pay, Google Pay, and more.

    💶 Lower costs
    No hardware to buy, no complex setup—just your existing Apple devices.

    How to Set It Up with WaiterOne

    Activating Tap to Pay is quick and easy:

    1. On your main iPad
      • Go to Settings > SumUp
      • Enable Tap to Pay on iPhone
    2. On your iPhone (WaiterOne Remote)
      • Open the WaiterOne Remote app
      • Go to Settings
      • Tap on SumUp
      • Enable Tap to Pay and follow the on-screen instructions (this setup is done once per device)

    That’s it—you’re ready to accept Tap to Pay payments!

    📱 Requirements: iPhone XS or newer running iOS 16.4 or higher

    FAQs

    • 💳 Any payment limits?
      No—there’s no limit on how much you can receive with Tap to Pay.
    • 🔐 Is it secure?
      Yes. All transactions are encrypted, and Apple ensures no card data is stored on the device.
    • 💡 What do customers do?
      Just tap their card or phone on your iPhone—no swiping, no signing, no hassle.

    Ready to Accept Tap to Pay?

    With WaiterOne and Tap to Pay, your business becomes more agile and modern—fewer delays, no hardware headaches, and a smoother checkout experience for your guests.

    Upgrade now to Tap to Pay on iPhone and simplify your payments—at no extra cost.