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If you want to take orders faster and more efficiently, using the WaiterOne Remote app on an extra iPad or iPhone is the perfect solution. Setting it up is quick, but there are a few important settings you need to adjust to make sure everything works smoothly.
Follow the steps below to connect your Remote device to your main WaiterOne system.

On the Main iPad (Running WaiterOne)

1. Activate WaiterOne Remote
   Open the Settings inside the WaiterOne app and enable WaiterOne Remote.
2. Allow Location Access
   Go to the iPad’s main Settings app. Scroll down to WaiterOne (either directly in the list or under Apps > WaiterOne) and set Location Access to Always.
   Tip: Without this setting, your Remote devices might not find the main iPad.
3. Enable Local Network Access
   Still in the iPad’s Settings, enable Local Network access for WaiterOne.
   This allows your main device to communicate with Remotes over the same Wi-Fi network.

On the Remote iPad or iPhone

1. Enable Local Network Access
   On your Remote device (iPad or iPhone), open the Settings. Scroll down to Remote (or Apps > Remote) and enable Local Network access.
2. Connect to the Server
   Open the WaiterOne Remote app and go to Settings → Server.
   • Normally, the host (your main iPad running WaiterOne) should appear automatically.
   • If it doesn’t, there may be a network issue. You can manually enter the IP address instead:
     • On your main iPad, go to Settings → Wi-Fi.
     • Tap the connected network name and find your device’s IP address.
3. Download the Configuration
   After selecting or entering the server, simply press Download.
   The Remote app will import the necessary settings and link to the main WaiterOne system.

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Final Tips

• Make sure both devices are connected to the same Wi-Fi network. Once configured your remote will also work without being connected to the same Wi-Fi network.
• Double-check that Local Network and Location permissions are allowed, or the Remote won’t be able to find the server.
• If you experience connection issues, restarting both devices and your Wi-Fi router often helps.

By following these steps, you’ll have your WaiterOne Remote up and running in just a few minutes, ready to take orders and speed up your service!

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Quick Setup Checklist ✅

On the Main iPad:

•  Open WaiterOne → Settings → Activate WaiterOne Remote.
•  Go to iPad Settings → WaiterOne → Set Location Access to Always.
•  Enable Local Network access for WaiterOne.

On the Remote iPad/iPhone:

•  Enable Local Network access for Remote (in iPad/iPhone Settings).
•  Open WaiterOne Remote → Settings → Server.
•  Select the server automatically, or manually enter the main iPad’s IP address.
•  Tap Download to sync settings.

WaiterOne offers a flexible and intuitive way to manage taxes, making it easier for businesses to handle varying tax rates depending on the type of sale. A frequent question we receive is how to set up different tax levels for dine-in versus takeaway orders. Let’s break it down step by step.

Three Tax Levels Per Group/Table

In WaiterOne, you have the ability to assign up to three tax levels per group or table. This allows you to create different tax settings based on the nature of the sale. For example, you might have one tax rate for dine-in customers and a different one for takeaway orders. Here’s how you can set it up:

Step 1: Configure a Table for Takeaway

To differentiate tax rates for takeaway orders, start by creating a table specifically for takeaway sales. Once this table is set up:

1. Assign Tax Level 2 as the tax level for this takeaway table.
2. When you process a sale using this table, the system will automatically apply the tax rate assigned to Tax Level 2.

This setup ensures that any sales recorded under the takeaway table will be taxed at the appropriate rate.

Step 2: Adjusting Tax Levels for Other Tables

If you’d prefer to reverse the setup, you can:

1. Use Tax Level 1 for takeaway orders.
2. Assign Tax Level 2 for all dine-in tables.

This flexibility allows you to tailor the tax configuration to your specific business needs, ensuring accurate taxation for every scenario.

Where to Configure These Settings

WaiterOne’s interface provides an easy way to configure tax levels. Here are the steps:

1. Go to the Data menu in WaiterOne.
2. Navigate to the Groups/Tables section.
3. Select the desired table or group and assign the appropriate tax level.
4. Save your changes.

Visual Guides for Configuration

To make the process even simpler, we’ve included screenshots that illustrate how to configure these settings. These guides will help you navigate through the interface and ensure you’re setting everything up correctly.

Why This Matters

Managing taxes effectively is not just about compliance; it’s also about maintaining clarity in your sales reports. By leveraging WaiterOne’s tax level settings, you can:

• Ensure accurate billing for customers.
• Simplify your accounting processes.
• Avoid potential errors that could lead to discrepancies.

Conclusion

WaiterOne’s ability to handle multiple tax levels per group or table is a powerful feature for any business that deals with both dine-in and takeaway orders. With the right setup, you can ensure smooth operations and accurate tax management.

Have questions or need assistance? Feel free to reach out. We’re here to help you make the most of WaiterOne.

Happy configuring!

With WaiterOne POS, managing your restaurant’s workflow becomes both intuitive and efficient. The system allows you to assign specific colours to users who are taking or entering orders, making it easy to quickly identify and prioritise tasks at a glance.

User Rights and Table Plan Visibility

In WaiterOne, each table on the floor plan is color-coded to match the user assigned to it. This visual cue lets you instantly see which server is responsible for each table.

Personalised KDS Settings

On the Kitchen Display System (KDS), you can choose to display orders using the designated user colors or assign unique colors to each order. This customisation option ensures you can tailor the system to your workflow.

Enhanced Communication Across Teams

The colour-coding system ensures seamless communication between front-of-house and back-of-house staff. When a user is assigned a specific color, it appears consistently across the status board and KDS, allowing everyone to stay aligned on order progress.

Better Organisation, Fewer Errors

This integration enhances organisation and reduces the risk of errors, enabling your team to respond faster to customer needs. As a result, WaiterOne ensures a more streamlined dining experience, boosting customer satisfaction and improving operational efficiency.

In today’s global hospitality and retail environment, clear communication is key. Whether you’re running a local café in Amsterdam or a bustling restaurant in Bangkok, the ability to serve both staff and customers in their preferred language makes all the difference. That’s why WaiterOne POS offers powerful multilingual support, allowing you to operate smoothly across diverse markets.

Speak Your Customer’s Language

WaiterOne POS is equipped to run in 18 different languages, including:

Chinese, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Norwegian, Polish, Portuguese, Swedish, Russian, Serbian, Spanish, Thai, and Turkish

This multilingual capability ensures that staff and customers alike can interact with the POS system in a way that feels natural and intuitive — no confusion, no guesswork.

A Game-Changer for International Businesses

For restaurants, cafés, and retail stores operating in multicultural or tourist-heavy areas, multilingual support is not just a bonus — it’s a necessity. WaiterOne POS helps businesses:

• Train international staff more easily
• Enhance service speed and accuracy
• Deliver better customer experiences
• Build trust and loyalty across language lines

Whether you’re running a tapas bar in Spain, a sushi counter in Japan, or a boutique in Norway, WaiterOne adapts to your team and your clientele.

Effortless Setup, Seamless Experience

Languages in WaiterOne POS can be set per device or per user, giving each team member the freedom to use the interface in the language they’re most comfortable with. This flexibility leads to:

• Fewer mistakes at the point of sale
• Faster onboarding for new staff
• Improved team communication
• A professional, localized service for customers

Serve Globally, Operate Locally

WaiterOne’s multilingual support makes it an ideal POS solution for franchise operators, airport and hotel restaurants, international retail, and any business that wants to scale globally while keeping operations smooth locally.

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Ready to Go Multilingual?

Break through language barriers and deliver world-class service, no matter where you are. Choose WaiterOne POS — the smart solution for multilingual, modern businesses.

Running a restaurant or bar is challenging enough—your POS system shouldn’t add to the stress. At just €18 per month, WaiterOne offers powerful, affordable, and no-nonsense technology that’s built for hospitality professionals who want performance, not problems.

No Expensive Hardware Required

Forget bulky terminals, crash-prone PCs, or overpriced touchscreen systems. WaiterOne is designed to run on your iPad, giving you the power of a professional-grade POS without the need for high-end, high-maintenance hardware.

• 🚫 No slow Windows PCs
• 🚫 No costly touchscreens
• ✅ Just your iPad and our software

No Internet? No Problem.

One of the biggest advantages of WaiterOne is that it runs locally on your iPad. Even if your internet connection goes down, your POS won’t.

• 🌐 Works entirely offline
• 📲 Even handhelds keep working
• 🧠 No cloud dependency for critical functions

Unlike cloud-based systems that freeze up when your Wi-Fi drops, WaiterOne keeps your service smooth and uninterrupted—exactly what you need in a busy shift.

No Hidden Costs or Bloating Back-Office Modules

Some POS providers reel you in with base prices, only to add costs for essential features like reporting or back-office control—often tied to expensive SQL server licenses.

With WaiterOne, you get everything in one. No extra software. No hidden modules. No need for IT technicians to set it up or keep it running.

• 💾 No SQL Server licenses
• 🔌 No need for external IT support
• 💼 No pricey service contracts

Stable, Efficient, and Easy to Support

WaiterOne is built for speed and simplicity. It doesn’t bog down over time or require constant servicing. If something goes wrong, it’s usually a minor iPad issue—and most times, it can be solved without calling in expensive technical support.

This minimalist approach is a game-changer in an industry where most POS solutions are overengineered and oversold.

We Know You’re Comparing. That’s Okay.

Looking at other POS systems? We understand. But once you factor in:

• 💰 The monthly fee
• 🔧 Hardware and support costs
• 🧩 Complexity of setup and maintenance
• 🌐 Reliability without internet

…you’ll quickly see why so many hospitality businesses are switching to WaiterOne.

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The Smarter Choice for Hospitality

At WaiterOne, we don’t rely on flashy sales tactics or unnecessary add-ons. We offer a clean, stable, affordable POS system that just works—designed to keep your business moving, not tied up in tech issues.

Whether you run a bustling restaurant, a beach bar, or a cozy café, €18/month is all it takes to put full POS power in your hands.

Ready to keep it simple? Visit waiterone.net and discover the smarter way to run your business.

Stay Compliant with Ease: WaiterOne Integrates Seamlessly with Fiskaly

At WaiterOne, we know that running a hospitality business isn’t just about speed and service—it’s also about staying compliant with ever-changing regulations. That’s why we’ve integrated Fiskaly, a leading cloud-based fiscalization provider, directly into the WaiterOne POS system.

What Is Fiskaly?

Fiskaly is a trusted provider of Technical Security Systems (TSS) designed specifically for European markets. Their cloud-based infrastructure helps businesses meet national fiscal laws—particularly those related to digital receipts and tamper-proof transaction storage.

Used widely across Germany, Austria, Italy, and Spain, Fiskaly ensures compliance with laws like Germany’s KassenSichV (Cash Register Security Ordinance) and similar fiscalization standards in other EU countries.

Why It Matters for You

With this integration, WaiterOne users can:

• 💶 Handle payments with confidence
  Every transaction is recorded, secured, and transmitted through Fiskaly’s TSS.
• 📄 Generate and store digital receipts securely
  No more manual paperwork. Receipts are automatically logged and accessible in the cloud.
• ✅ Meet KassenSichV and other national requirements
  Stay on the right side of fiscal authorities with a system designed for compliance.
• ☁️ Enjoy a hassle-free cloud setup
  No hardware installations or complex configurations—everything runs securely online.

Simple Setup, Seamless Experience

Activating the Fiskaly integration in WaiterOne is quick and intuitive. Once enabled, the system takes care of the rest in the background—you keep serving guests, while we handle the legal side.

Whether you’re operating a café in Berlin, a pizzeria in Milan, or a tapas bar in Barcelona, you can focus on what matters most—delivering great food and service—while we help ensure your operations meet national standards.

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One POS. Total Compliance.

WaiterOne and Fiskaly bring together powerful POS features and airtight fiscal compliance. It’s one less thing for you to worry about—and one more reason to trust WaiterOne as your go-to POS solution in Europe.

Automatic E-mail Ticketing
Tickets can now be emailed directly without manually entering the email address, improving workflow efficiency and reducing errors. This update allows front-end staff to focus more on customer service than email entry.

Flexible Print Options
WaiterOne POS offers a setting to skip bill printing for transactions below a specified amount, helping reduce paper usage and printing costs. This customizable threshold lets managers tailor billing practices to fit business and environmental goals.

Remember you can still decide to print the bill. Just press a bit longer (> 1.2 seconds) on the bill button and the ticket will be printed (although the total is less then the minimum to print the bill). Another option is also to ask a copy of a bill, see the tickets button above the order/bill/pay main buttons.

Improved Product Sorting
The COS interface now sorts products with numerical names first, followed by alphabetical items. This logical order helps staff locate products faster, especially in large catalogs, improving speed and accuracy during busy hours.

Payments and VAT/TAX in CSV
CSV export is now available for Day Payments and Day VAT/TAX reports, allowing easy data transfer for financial analysis. This feature streamlines accounting and enhances reporting by simplifying daily transaction and tax data management.

Enhanced Reporting

The Reports section for Day, Hours, and Tables/Clients now includes cover counts, enabling easier tracking and analysis of guest numbers. This update simplifies the assessment of dining trends, service volume, and table turnover.