WaiterOne Blog

Author: Eddy I. F. Van Hoeserlande

  • Expanding Access: WaiterOne Now Free with SumUp in 34 Countries

    At WaiterOne, we’re constantly looking for innovative ways to empower independent hospitality businesses. Today, I’m excited to announce a game-changing initiative that will make our powerful POS platform more accessible than ever before in 34 countries across Europe, Latin America, and Australia.

    WaiterOne Now Free with SumUp Integration

    We believe that every hospitality business deserves access to enterprise-level technology, regardless of size or location. That’s why we’re thrilled to announce that WaiterOne is now available completely free when integrated with SumUp payment processing in selected markets where we’re expanding our presence.

    This initiative allows hospitality businesses in these regions to access our complete platform—including inventory management, staff scheduling, reporting, and our recently enhanced Kitchen Display System—without any monthly subscription fees when they process at least €5,000 per month through SumUp.

    How It Works

    Getting started with free WaiterOne access is simple:

    1. Order a SumUp terminal directly from www.sumup.com
    2. Activate the terminal inside the WaiterOne app with a few taps
    3. Process at least €6,000 per month using your SumUp terminal
    4. Automatically receive one free month of WaiterOne for every month you meet the minimum

    There’s no complicated rebate process or hidden fees—the system automatically tracks your payment volume and applies the free license when you reach the threshold.

    Why We’re Making This Move

    This strategic partnership with SumUp reflects our commitment to three core principles:

    1. Success-Based Business Models

    We’ve always believed that our success should be tied directly to our clients’ success. By offering WaiterOne free with SumUp payments, we’re taking this philosophy to its logical conclusion—we only benefit when our clients are processing significant transaction volumes.

    This aligns perfectly with our broader vision of success-based pricing that scales with our clients’ businesses rather than imposing fixed costs regardless of business performance.

    2. Market Expansion Through Strategic Partnerships

    The hospitality industry is increasingly moving toward integrated solutions that eliminate the complexity of managing multiple disconnected systems. By partnering with SumUp, we’re creating a seamless experience that combines powerful POS capabilities with reliable payment processing.

    This partnership model represents the future of hospitality technology—consolidated platforms that provide end-to-end solutions rather than fragmented point products.

    3. Removing Barriers to Digital Transformation

    In many of the markets where we’re launching this initiative, independent hospitality businesses face significant barriers to adopting modern technology. By eliminating the upfront subscription cost, we’re making it possible for these businesses to access the same powerful tools used by larger chains.

    This democratization of technology is central to our mission of empowering independent businesses to compete effectively in an increasingly challenging market.

    Countries Where WaiterOne Is Now Free with SumUp

    This initiative is available in the following 34 countries:

    Country Minimum Sales
    Austria 6000 €
    Bulgaria 6000 €
    Canary Islands 6000 €
    Croatia 6000 €
    Cyprus 6000 €
    Czech Republic 148 874 Kč
    Denmark 44 751 kr
    Estonia 6000 €
    Finland 6000 €
    France 6000 €
    Greece 6000 €
    Hungary 2 420 350 Ft
    Ireland 6000 €
    Italy 6000 €
    Latvia 6000 €
    Lithuania 6000 €
    Luxembourg 6000 €
    Malta 6000 €
    Norway 69 220 kr
    Poland 25 665 zł
    Portugal 6000 €
    Romania 30 314 lei
    Slovakia 6000 €
    Slovenia 6000 €
    Spain 6000 €
    Sweden 65 613 kr
    United Kingdom 5052 £
    Brazil 38 658 R$
    Chile 6 416 336 CLP$
    Colombia 28 172 642 COP$
    Mexico 131 655 MX$
    Peru 24 776 S/
    United States 6854 $
    Australia 10 550 A$

    These markets represent exciting growth opportunities for WaiterOne, and we’re committed to building strong local communities of users in each region.

    The Power of Integrated Financial Platforms

    This partnership with SumUp builds on the trends we discussed in our recent post about integrated financial platforms. By combining POS functionality with payment processing, we’re creating a seamless financial operating system that provides a single source of truth for all business operations.

    The benefits of this integration include:

    • Simplified reconciliation: Payments automatically match with orders
    • Reduced administrative overhead: No need to manually compare POS reports with payment processor statements
    • Enhanced reporting: Comprehensive financial insights in one place
    • Streamlined operations: Staff only need to learn one system

    For businesses in these 23 countries, this integration now comes with the added benefit of eliminating monthly subscription fees entirely when meeting the minimum processing volume.

    What This Means for Existing Clients

    For our existing clients in other markets, we remain committed to our current pricing model, which has proven successful in creating sustainable partnerships. This new initiative is specifically designed for markets where we’re looking to build our presence.

    However, the SumUp integration is available to all clients who wish to take advantage of the streamlined payment processing capabilities, regardless of location.

    Looking Ahead: The Future of Hospitality Technology

    This partnership with SumUp represents just one aspect of our broader vision for the future of hospitality technology. We continue to believe that the most successful platforms will be those that:

    1. Align costs with client success
    2. Integrate all aspects of operations
    3. Provide enterprise capabilities through intuitive interfaces
    4. Scale seamlessly from single locations to complex multi-site operations

    As the industry continues to evolve, we remain committed to leading this transformation and ensuring that independent hospitality businesses have access to the tools they need to thrive.

    Getting Started

    If you operate a hospitality business in one of the 34 countries listed above, you can start taking advantage of this offer immediately. Simply download the WaiterOne app, sign up for an account, and follow the in-app instructions to order and activate your SumUp terminal.

    For businesses in other regions interested in learning more about our standard pricing or the benefits of SumUp integration, please contact our team for more information.

    WaiterOne serves 2000+ hospitality businesses with an integrated POS platform that includes inventory management, staff management, reporting, and our recently enhanced Kitchen Display System. To learn more about how we’re helping independent businesses compete with enterprise-level capabilities, visit www.waiterone.net.

    About the Author:
    Eddy Van Hoeserlande is the Founder and Strategic Commander-in-Chief of WaiterOne. With extensive experience in hospitality technology, Eddy is passionate about creating solutions that level the playing field for independent businesses.

  • Neue Registrierkassenpflicht ab 2027 – warum WaiterOne mit Fiskaly TSE die beste Wahl ist

    Neue Registrierkassenpflicht ab 2027 – warum WaiterOne mit Fiskaly TSE die beste Wahl ist

    This post is in German, as it is only for the German audience.

    Die Bundesregierung plant eine Registrierkassenpflicht ab dem 1. Januar 2027 für alle Unternehmen mit einem Jahresumsatz über 100.000 Euro. Gleichzeitig diskutiert die Politik über eine mögliche Abschaffung der bisherigen Bonpflicht. Doch was bedeutet dies konkret für Ihr Unternehmen und Ihre Kassensysteme?

    Hintergrund: Fiskalisierung und Sicherheit Ihrer Transaktionen

    Seit der Einführung der Kassensicherungsverordnung (KassenSichV) im Jahr 2020 müssen alle Kassensysteme in Deutschland mit einer Technischen Sicherheitseinrichtung (TSE) ausgestattet sein. Ziel dieser Maßnahme ist die Verhinderung von Steuerbetrug durch manipulationssichere Aufzeichnung sämtlicher Transaktionen.

    Die TSE-Lösung von Fiskaly, integriert in unser WaiterOne Kassensystem, gewährleistet, dass jede Transaktion zuverlässig erfasst und mit einer digitalen Signatur versehen wird. Damit wird jede Änderung oder Manipulation ausgeschlossen. Alle Daten stehen bei Steuerprüfungen in einem standardisierten Format (DSFinV-K) zur Verfügung, was für eine transparente und unkomplizierte Prüfung sorgt.

    Risiken durch Abschaffung der Bonpflicht

    Auch wenn die Abschaffung der Bonpflicht auf den ersten Blick verlockend erscheint, birgt sie erhebliche Risiken. Ohne Beleg fehlt ein entscheidendes Kontrollinstrument – für Kunden und Behörden gleichermaßen. Die Folge könnte sein, dass Transaktionen möglicherweise am offiziellen Kassensystem vorbeilaufen und somit nicht nachvollziehbar sind.

    WaiterOne unterstützt daher die Haltung von Fiskaly, wonach eine vollständige Abschaffung der Belegausgabe den Fiskalisierungsprozess gefährdet. Eine zeitgemäße und effektive Lösung ist dagegen die digitale Bonerstellung per QR-Code, E-Mail oder App. Dadurch werden unnötige Papiermengen vermieden, und gleichzeitig bleibt die volle Transparenz gewahrt.

    Vorteile von WaiterOne mit Fiskaly TSE gegenüber Epson-TSE

    Unser WaiterOne Kassensystem bietet Ihnen mit Fiskaly eine cloudbasierte TSE-Lösung, die sich deutlich von hardwarebasierten Lösungen wie beispielsweise Epson unterscheidet:

    • Cloudbasierte Sicherheit: Keine zusätzliche Hardware, schnelle Updates, höchste Datensicherheit.
    • Digitale Belegausgabe: Moderne Alternativen zum Papierbon (z.B. QR-Code), die Umwelt schonen und Geschäftsprozesse optimieren.
    • DSFinV-K Standard: Einfache und schnelle Datenübergabe an die Finanzbehörden.

    Preismodell für die Integration der Fiskaly TSE bei WaiterOne

    Wir bieten Ihnen die Integration der Fiskaly TSE zu folgenden transparenten Konditionen an:

    • Fiskaly TSE (jährlich): 120 €
    • DSFinV-K Lizenz (jährlich): 60 €
    • Einrichtungskosten (einmalig): 50 €

    Profitieren Sie von der modernsten Fiskalisierungslösung auf dem Markt – sicher, digital und vollständig integriert in Ihr WaiterOne Kassensystem.

    Fazit: Zukunftssicher mit WaiterOne und Fiskaly

    Die geplante Registrierkassenpflicht stellt Unternehmen vor neue Herausforderungen. Mit WaiterOne und Fiskaly sind Sie bestens vorbereitet und nutzen eine Lösung, die Sicherheit, Compliance und Effizienz optimal miteinander verbindet.

  • No Internet? No Problem. WaiterOne Keeps Your Business Running

    No Internet? No Problem. WaiterOne Keeps Your Business Running

    When technology fails, your business shouldn’t have to. At the end of April 2025, parts of Spain experienced a widespread electricity and internet outage, leaving many restaurants and cafés scrambling to keep operations going. But for WaiterOne POS users, it was business as usual.

    Local System, Global Advantage

    Unlike cloud-based systems that depend on constant internet connectivity, WaiterOne runs locally on your Mac or PC. This means that even when the internet goes down, your POS continues to function flawlessly. Orders, payments, and receipts can all be handled without disruption.

    In a world where digital reliability is increasingly important, local-first architecture is a game-changer.

    Power Out? Your iPad Keeps Working

    During the April outage, several clients in Spain reported that their WaiterOne systems kept running smoothly. Even when electricity was cut, they continued to take orders using their iPads, which remained powered thanks to built-in batteries. This allowed them to:

    • Keep serving customers without delays
    • Print orders locally to kitchen and bar printers (still active on backup power or battery packs)
    • Avoid losing sales or frustrating guests
    • Stay operational while competitors relying on cloud POS systems were down

    No Downtime, No Lost Revenue

    WaiterOne is built with practical resilience in mind. By working over a local Wi-Fi network, it ensures that service continues even in adverse conditions. Whether it’s an internet outage, a router glitch, or a temporary power loss, your restaurant doesn’t stop — and neither does your revenue.

    Why It Matters

    For restaurants, cafés, food trucks, and bars, every minute of downtime is a lost opportunity. With WaiterOne:

    • You’re not dependent on a server in the cloud
    • You’re in full control of your operations
    • You can keep taking orders, print tickets, and serve customers — even when the lights go out

    Real Proof from Real Businesses

    The recent events in Spain are a clear example: while others paused, WaiterOne clients kept working. That’s the reliability every hospitality business needs in unpredictable times.

    Ready to Run Without the Internet?

  • How to Install and Set Up WaiterOne Remote

    If you want to take orders faster and more efficiently, using the WaiterOne Remote app on an extra iPad or iPhone is the perfect solution. Setting it up is quick, but there are a few important settings you need to adjust to make sure everything works smoothly.
    Follow the steps below to connect your Remote device to your main WaiterOne system.

    On the Main iPad (Running WaiterOne)

    1. Activate WaiterOne Remote
      Open the Settings inside the WaiterOne app and enable WaiterOne Remote.
    2. Allow Location Access
      Go to the iPad’s main Settings app. Scroll down to WaiterOne (either directly in the list or under Apps > WaiterOne) and set Location Access to Always.
      Tip: Without this setting, your Remote devices might not find the main iPad.
    3. Enable Local Network Access
      Still in the iPad’s Settings, enable Local Network access for WaiterOne.
      This allows your main device to communicate with Remotes over the same Wi-Fi network.

    On the Remote iPad or iPhone

    1. Enable Local Network Access
      On your Remote device (iPad or iPhone), open the Settings. Scroll down to Remote (or Apps > Remote) and enable Local Network access.
    2. Connect to the Server
      Open the WaiterOne Remote app and go to Settings → Server.
      • Normally, the host (your main iPad running WaiterOne) should appear automatically.
      • If it doesn’t, there may be a network issue. You can manually enter the IP address instead:
        • On your main iPad, go to Settings → Wi-Fi.
        • Tap the connected network name and find your device’s IP address.
    3. Download the Configuration
      After selecting or entering the server, simply press Download.
      The Remote app will import the necessary settings and link to the main WaiterOne system.
    WaiterOne Remote on iPhone

    Final Tips

    • Make sure both devices are connected to the same Wi-Fi network. Once configured your remote will also work without being connected to the same Wi-Fi network.
    • Double-check that Local Network and Location permissions are allowed, or the Remote won’t be able to find the server.
    • If you experience connection issues, restarting both devices and your Wi-Fi router often helps.

    By following these steps, you’ll have your WaiterOne Remote up and running in just a few minutes, ready to take orders and speed up your service!

    Quick Setup Checklist ✅

    On the Main iPad:

    •  Open WaiterOne → Settings → Activate WaiterOne Remote.
    •  Go to iPad Settings → WaiterOne → Set Location Access to Always.
    •  Enable Local Network access for WaiterOne.

    On the Remote iPad/iPhone:

    •  Enable Local Network access for Remote (in iPad/iPhone Settings).
    •  Open WaiterOne Remote → Settings → Server.
    •  Select the server automatically, or manually enter the main iPad’s IP address.
    •  Tap Download to sync settings.

  • 10 Key Benefits of Using Kitchen Display Systems (KDS)

    10 Key Benefits of Using Kitchen Display Systems (KDS)

    In the fast-paced hospitality environment, efficiency makes all the difference. If you’re managing a restaurant, bar, or café, you know the challenges: lost tickets, communication breakdowns, and staff frustration impacting productivity. Kitchen Display Systems (KDS) provide a digital solution, replacing traditional paper tickets with easy-to-use bump bars or touchscreens, streamlining your workflow.

    Here are ten essential benefits of adopting KDS screens in your business:

    1. Faster Order Processing & Shorter Wait Times

    Speed is critical in hospitality. A KDS instantly sends orders from your POS system directly to kitchen, bar, or coffee stations.

    Benefits:

    • ✅ Eliminates delays from unclear handwriting or verbal miscommunication.
    • ✅ Real-time order updates allow immediate preparation.
    • ✅ Easily track orders marked as “in progress” or “ready for pickup.”

    The result? Customers receive orders quicker, boosting satisfaction and loyalty.

    2. Enhanced Order Accuracy & Reduced Errors

    Mistakes such as incorrect or missed orders lead to frustration, waste, and lost revenue. A KDS drastically improves accuracy.

    Benefits:

    • ✅ Clearly displayed digital orders eliminate confusion from messy handwriting.
    • ✅ Special requests and modifications (e.g., “no onions,” “extra espresso shot”) are prominently displayed.
    • ✅ Staff confirm details before preparing orders, significantly cutting down errors.

    Higher accuracy means reduced waste, cost savings, and happier customers.

    3. Improved Communication Between Front and Back of House

    Effective communication is key to smooth hospitality operations. Miscommunications lead to delays, confusion, and chaos.

    Benefits:

    • ✅ Front-of-house staff no longer need to manually deliver tickets, saving valuable time.
    • ✅ Immediate notifications for bar and coffee orders keep everyone informed.
    • ✅ Real-time order tracking ensures nothing gets overlooked.

    The payoff? A synchronized team delivering efficient, reliable service.

    4. Reduced Waste & Increased Profits

    Paper tickets are inefficient and wasteful. Digital order management via KDS cuts down unnecessary costs and environmental waste.

    Benefits:

    • ✅ Digital orders prevent lost or damaged tickets.
    • ✅ Reduction in food and beverage waste caused by errors.
    • ✅ Improved timing and coordination ensure orders are prepared together and served promptly.

    Fact: Implementing a KDS can save businesses thousands annually through minimized waste and operational savings.

    5. Boosted Staff Efficiency & Lower Stress Levels

    Hospitality jobs can become stressful, especially during peak times. KDS alleviates staff pressure by creating smoother workflows.

    Benefits:

    • ✅ Clearly defined tasks and workflows reduce confusion and stress.
    • ✅ Eliminates the need for shouting orders or managing messy paper tickets.
    • ✅ Less multitasking—staff can concentrate fully on preparation and service.
    • ✅ Smooth shift transitions, with clear order histories ensuring continuity.

    Less stress and clearer tasks result in happier, more productive employees, better customer service, and lower staff turnover.

    6. Cost-Effective Solution

    Benefits:

    • ✅ No extra charges—WaiterOne includes KDS as standard, avoiding additional upgrade costs.
    • ✅ Lower maintenance—Digital screens require less upkeep compared to printers and paper rolls.

    7. Easy Staff Training & Onboarding

    Benefits:

    • ✅ User-friendly interface speeds up staff training, saving time and resources.
    • ✅ Visual simplicity helps new hires become productive quickly.

    8. Enhanced Reporting & Operational Insights

    Benefits:

    • ✅ Real-time analytics to track order volumes, prep times, and operational efficiency.
    • ✅ Data-driven insights help pinpoint bottlenecks, improving overall profitability.

    9. Increased Customer Satisfaction & Loyalty

    Benefits:

    • ✅ Consistent, reliable service keeps customers returning.
    • ✅ Prompt, accurate service leads to positive reviews and enhanced reputation.

    10. Environmentally Friendly

    Benefits:

    • ✅ Eliminates paper waste and ink usage, significantly reducing your environmental impact.
    • ✅ Demonstrates your commitment to sustainability, appealing to environmentally conscious customers.

    Ready to Transform Your Hospitality Business?

    If you operate a restaurant, bar, or café, implementing a Kitchen Display System could revolutionize your business. From increased speed and accuracy to better team coordination and significant cost savings, the benefits are compelling.

    Running your hospitality business just got easier. WaiterOne provides everything you need for efficient, sustainable growth. Get in touch to discover how we can support your success.

  • So aktivieren Sie Fiskaly in Ihrer POS-Anwendung und welche Kosten entstehen

    This post is in German, as it is only for the German audience.

    In diesem Blog zeigen wir Ihnen die Schritte, die erforderlich sind, um Fiskaly in unserer POS-Anwendung zu aktivieren. Außerdem erklären wir die mit diesem Service verbundenen Kosten, sowohl die von Fiskaly als auch die von uns verwalteten.

    Was ist Fiskaly und warum ist es verpflichtend?

    In Deutschland verlangen die steuerlichen Vorschriften, dass alle Kassensysteme den Kassensicherungsverordnung (KassenSichV) einhalten, die die Implementierung einer technischen Sicherheitseinrichtung (TSE) vorschreibt. Fiskaly bietet eine cloudbasierte TSE-Lösung an, die einfach zu integrieren ist und keine zusätzliche Hardware erfordert. Dadurch wird sichergestellt, dass Transaktionen über das Kassensystem den deutschen Steuervorschriften entsprechen.

    Schritte zur Aktivierung von Fiskaly in Ihrem POS-System

    1. Vertrag mit uns: Bevor Sie die Fiskaly-Funktion aktivieren können, müssen Sie einen Vertrag mit unserem Unternehmen unterzeichnen. Dieser Vertrag legt die Servicebedingungen fest, einschließlich der anfänglichen Einrichtungsgebühren und der jährlichen Gebühr.
    2. Erstkonfiguration: Nach Vertragsunterzeichnung richtet unser Team Fiskaly in Ihrem POS-System ein. Dies umfasst:
      • Registrierung bei Fiskaly.
      • Konfiguration von Schlüsseln und Anmeldeinformationen.
      • Validierung der Integration.
    3. Aktivierung in der Anwendung: Nach der Erstkonfiguration können Sie Fiskaly direkt über die Einstellungen in Ihrer POS-Anwendung aktivieren. Folgen Sie einfach diesen Schritten:
    1. Gehen Sie zum Einstellungsbereich der Anwendung.
    2. Wählen Sie die Option “Fiskaly aktivieren”.
    3. Bestätigen Sie die Aktivierung.
    4. Funktionsprüfung: Nach der Aktivierung führen Sie einen Test durch, um sicherzustellen, dass Transaktionen korrekt im TSE-Schema erfasst werden.

    Beispiel für einen Beleg mit Fiskaly-Daten:

    Beleg mit Fiskaly-Daten

    Beispiel für einen Beleg mit Fiskaly-Daten im QR-Format:

    Beleg mit Fiskaly-Daten im QR-Format

    Beispiel für einen Beleg mit Fehlermeldung, wenn Fiskaly ausfällt:

    Anfallende Kosten

    Die Aktivierung von Fiskaly in Ihrem POS-System verursacht folgende Kosten:

    1. Jahresgebühr von Fiskaly

    Fiskaly erhebt für seinen cloudbasierten TSE-Dienst eine jährliche Gebühr. Diese Gebühr variiert je nach Anzahl der registrierten Geräte und durchgeführten Transaktionen und ob Sie die DSFinV-K-Berichte und -Exporte von Fiskaly nutzen möchten. Für die meisten Kunden beträgt die monatliche Gebühr 10 € bzw. 15 € (mit dem optionalen DSFinV-K-Modul) pro Installation.

    2. Einrichtungsgebühr (Unser Service)

    Von unserer Seite wird eine Pauschalgebühr für die Ersteinrichtung des Systems erhoben. Diese Kosten beinhalten:

    • Individuelle Konfiguration von Fiskaly in Ihrem POS.
    • Tests und Validierung der Integration.
    • Unterstützung während des Aktivierungsprozesses.

    Die Einrichtungsgebühr beträgt 50 €.

    Vorteile der Nutzung von Fiskaly

    • Garantierte gesetzliche Konformität: Fiskaly ist zertifiziert, um die Vorschriften der KassenSichV zu erfüllen.
    • Cloudbasierte Lösung: Es ist keine zusätzliche Hardware erforderlich.
    • Einfache Integration: Unsere POS-Anwendung vereinfacht den Aktivierungs- und Verwaltungsprozess von Fiskaly.
    • Skalierbarkeit: Ideal für Unternehmen mit mehreren Geräten und Standorten.

    Fazit

    Die Aktivierung von Fiskaly in Ihrem POS-System ist ein wesentlicher Schritt, um den deutschen Steuervorschriften zu entsprechen. Unser Team steht Ihnen zur Verfügung, um den Prozess von der Vertragsunterzeichnung bis zur Einrichtung und Aktivierung zu vereinfachen. Wenn Sie Fragen zu den Kosten oder dem Prozess haben, kontaktieren Sie uns gerne.

    Stellen Sie sicher, dass Ihr Unternehmen heute gesetzeskonform ist!

  • Understanding Tax Levels in WaiterOne

    WaiterOne offers a flexible and intuitive way to manage taxes, making it easier for businesses to handle varying tax rates depending on the type of sale. A frequent question we receive is how to set up different tax levels for dine-in versus takeaway orders. Let’s break it down step by step.

    Three Tax Levels Per Group/Table

    In WaiterOne, you have the ability to assign up to three tax levels per group or table. This allows you to create different tax settings based on the nature of the sale. For example, you might have one tax rate for dine-in customers and a different one for takeaway orders. Here’s how you can set it up:

    Step 1: Configure a Table for Takeaway

    To differentiate tax rates for takeaway orders, start by creating a table specifically for takeaway sales. Once this table is set up:

    1. Assign Tax Level 2 as the tax level for this takeaway table.
    2. When you process a sale using this table, the system will automatically apply the tax rate assigned to Tax Level 2.

    This setup ensures that any sales recorded under the takeaway table will be taxed at the appropriate rate.

    Step 2: Adjusting Tax Levels for Other Tables

    If you’d prefer to reverse the setup, you can:

    1. Use Tax Level 1 for takeaway orders.
    2. Assign Tax Level 2 for all dine-in tables.

    This flexibility allows you to tailor the tax configuration to your specific business needs, ensuring accurate taxation for every scenario.

    Where to Configure These Settings

    WaiterOne’s interface provides an easy way to configure tax levels. Here are the steps:

    1. Go to the Data menu in WaiterOne.
    2. Navigate to the Groups/Tables section.
    3. Select the desired table or group and assign the appropriate tax level.
    4. Save your changes.

    Visual Guides for Configuration

    To make the process even simpler, we’ve included screenshots that illustrate how to configure these settings. These guides will help you navigate through the interface and ensure you’re setting everything up correctly.

    Why This Matters

    Managing taxes effectively is not just about compliance; it’s also about maintaining clarity in your sales reports. By leveraging WaiterOne’s tax level settings, you can:

    • Ensure accurate billing for customers.
    • Simplify your accounting processes.
    • Avoid potential errors that could lead to discrepancies.

    Conclusion

    WaiterOne’s ability to handle multiple tax levels per group or table is a powerful feature for any business that deals with both dine-in and takeaway orders. With the right setup, you can ensure smooth operations and accurate tax management.

    Have questions or need assistance? Feel free to reach out. We’re here to help you make the most of WaiterOne.

    Happy configuring!

    Select a tax level for a takeaway table
    Determine different taxes per group

  • Add a Personal Touch to Your Buttons with Images and Pictures!

    We’re excited to introduce a new feature in WaiterOne: the ability to add images and pictures to your buttons! 🎉 This update lets you customize your interface like never before, making it more visually appealing and intuitive for your team.

    With this feature, you can:

    • Upload images from your own library: Personalise buttons with photos or graphics that match your menu items or your brand.
    • Explore our cloud-based image library: Don’t have the perfect image? No problem! Browse through a variety of pictures available in our cloud and choose what works best for you.

    This not only makes your buttons look great but also helps your staff work faster by instantly recognizing items at a glance.

    Take a look at some examples below to see how vibrant and user-friendly your interface can become:

    Logo on an button
    Add images to buttons

    Ready to give your buttons a makeover? Start adding images today and bring your POS to life! 🎨✨

    WaiterOne screen with images on buttons

  • Streamline Operations with Guest Cover Management

    With WaiterOne, adding “covers” allows you to seamlessly record the number of guests at each table, streamlining order management, enhancing accuracy, and providing valuable insights into guest traffic for improved reporting and operational efficiency. To activate go to Settings -> General -> Tables.

    Underneath is also an option to also ask a remark when opening a table e.g. VIP, no salt, …

    Ask covers and remarks.
    Set the default number of places.

    All order tickets, to the bar, kitchen,… will have the number of covers and the remark you entered. The remark will not appear on the final bill of course.

  • Streamline Order Management with Colour-Coded Users

    With WaiterOne POS, managing your restaurant’s workflow becomes both intuitive and efficient. The system allows you to assign specific colours to users who are taking or entering orders, making it easy to quickly identify and prioritise tasks at a glance.

    User Rights and Table Plan Visibility

    User rights in WaiterOne.

    In WaiterOne, each table on the floor plan is color-coded to match the user assigned to it. This visual cue lets you instantly see which server is responsible for each table.

    Table plan with tables in the colour of the user.

    Personalised KDS Settings

    On the Kitchen Display System (KDS), you can choose to display orders using the designated user colors or assign unique colors to each order. This customisation option ensures you can tailor the system to your workflow.

    Enhanced Communication Across Teams

    The colour-coding system ensures seamless communication between front-of-house and back-of-house staff. When a user is assigned a specific color, it appears consistently across the status board and KDS, allowing everyone to stay aligned on order progress.

    Order status board with open, in preparation and finished orders.

    Better Organisation, Fewer Errors

    This integration enhances organisation and reduces the risk of errors, enabling your team to respond faster to customer needs. As a result, WaiterOne ensures a more streamlined dining experience, boosting customer satisfaction and improving operational efficiency.