Frequently asked Questions
If you can’t find what your looking for just contact us and we will be glad to help.
How much does it cost....really?
WaiterOne for iPad costs only €6 (or +/- $6) a month (when paid on a yearly basis). There are NO hidden costs. We don’t charge you for the updates, nor for services of any kind. Install the app on your iPad and start using it right away. We also have our WaiterOne Remote app for the iPhone and iPod absolutely free. The KDS (kitchen display) is also available for free. Actually, all apps and services belonging to WaiterOne are free to install and use. Do you still think that WaiterOne is expensive?
2017 New pricing
After 6 years using a competitive, fixed, pay-once price setting, we have decided to change our pricing policy. The idea is to make the pricing very transparent and very competitive once again. The money we make with this price change will be invested in human resources. There are so many things we want to integrate with WaiterOne, so extra programmers would be a major help over here.
The all inclusive price of WaiterOne will be as low as 6 euro a month (paid on a yearly basis). All apps, add-ons and services will be included. Here is a list of the things you get for your money :
- WaiterOne iPad app
- Our famous support, everybody is gold now
- As many as you want WaiterOne Remote’s for iPhone and iPad
- As many as you want KDS’s : kitchen (or bar) display system
- Cloud dashboard : see your sales in realtime from everywhere you are
- Cloud backup
- Updates for all apps
Actually the new price setting is even cheaper than before as the total of the add-ons was 121.95 euro per year before and now it is only 71.99 euro per year.
For that monthly price you can use as many remote’s as you want, so now every waiter could have a remote actually. The same goes for the KDS. Starting up has never been so affordable. 6 Euro, all inclusive. That is the price of 3 coffees a month.
You can also pay for 1, 3 or 6 months. So people who have a season- or event business, only need to pay for the period they use the system.
You can also install a lite version of WaiterOne without paying anything at all. You can check out all of WaiterOne amazing features without any limits except for the reports which will not be viewable.
If you should have questions about this change feel free to contact us. Always available, always ready to help.
Why WaiterOne is not expensive!
Indeed, €6 a month (+/- $6) is not expensive. You don’t need extra hardware (no €500/$500 touchscreen, no slow and annoying PC running an operating system ready to crash after a security update or disc problem) or software (like a back-office module running on a way-too-expensive SQL server). You don’t need a support contract either, we don’t send expensive engineers to repair broken fans, you don’t have to pay for monthly updates, no fancy dressed sales man driving BMW’s (not that I don’t like these cars ;)). WaiterOne and the hardware we use, the iPad, the iPod, are just perfect, it doesn’t need support like other POS solutions. But if you don’t trust us, no problem, I am sure you will find another POS solution for your business costing 5 to 10 times as much.
Is there a free trial or maybe a Lite version of WaiterOne for the iPad?
YES there is, since version 1.4.16 (January 2017) you can download WaiterOne for free from the App Store. All functions will work except of the dashboard and sales screens. As soon as you activate your license all will start to work. So just download WaiterOne and start testing it.
Is there a manual?
We are working on a ‘getting started guide’. You can download a draft over here : Getting started with WaiterOne. Feedback is welcome. We also have an Australian version of this guide. If you want it, please send us an email.
Do I need to be connected to the internet to work with WaiterOne?
NO, WaiterOne is running on your iPad and on your iPad only. No need to have a connection to the internet in your bar or restaurant. We have lots of clients who are even on the road, selling waffles or hamburgers in their mobile units.
Why is WaiterOne Remote for iPhone / iPod free?
We think that everybody should have an iPod touch running WaiterOne as their personal ordering system. So we made it free, enjoy and have fun using it.
How many remote’s can I use?
You can connect as much remote’s as you want (for free!!). There are no software limits. If you have a lot of remote’s in use, let us know, we could make a ‘hall of fame’ of it 😉
How can I connect my iPhone or iPod to the iPad server?
4 steps to be made :
Download a free version of WaiterOne Remote for iPhone / iPod.
Connect your device to your local network (enable Wi-Fi). Your device should be in the same range as your iPad or access point.
Enable on your iPad the Remote server under Settings -> WaiterOne remote.
Launch WaiterOne Remote on your iPhone / iPod, go to settings, your iPad should become visible, select it, enter your waiter code, download the buttons and start using it. Enjoy!
My remotes don’t see the main WaiterOne iPad?
We are using a protocol named ‘Bonjour’. Sometimes your access point blocks it or it is just not being well transmitted/received. Check if you don’t have a firewall running on your access point. A client pointed out that changing the ‘channel width’ to automatic solved his problem. Imagine that!
Is WaiterOne GDPdU compliant for Germany?
There is a lot of misunderstanding about this. And other POS sellers use this to say that they are approved. But there is no such thing as an approval for Germany. Soon we will have a German release of WaiterOne, in this case all data will be encrypted. Have a look at this and come back to use if things are not clear yet.
Anbei übersende ich Dir einige Auszüge die besagen das was viele Kassenhersteller machen nur Marketing ist und es vom BFM keine Zertifikate oder eine Zertifizierungspflicht gibt!
Gibt es ein Zertifikat (Konformität zu GoBS, GDPdU, GoBD), dass das Kassenprogramm vom Finanzamt anerkannt wird?
Oft liest man den Werbespruch bei manchen Kassenprogrammen “Prüfungssicher nach GoBs (oder GDPdU oder GoBD)”. Kann man solchen Aussagen Vertrauen schenken?
Für die Finanzämter und Betriebsprüfer ist ein Zertifikat/Testat nicht relevant. Wenn man sich mal die GDPdU FAQ auf der Website des BMF ansieht, steht hier:
17. Besteht die Möglichkeit, das vorhandene oder geplante DV-System von der Finanzverwaltung als “GDPdU-konform” zertifizieren zu lassen?
Nein. Insbesondere die Vielzahl und unterschiedliche Ausgestaltung und Kombination selbst marktgängiger Buchhaltungs- und Archivierungssysteme lassen keine allgemein gültigen Aussagen der Finanzverwaltung zur Konformität der verwendeten oder geplanten Hard- und Software zu. “Zertifikate” Dritter entfalten gegenüber der Finanzverwaltung keine Bindungswirkung.
Im Übrigen hängt die Ordnungsmäßigkeit eines im Rechnungswesen eingesetzten Verfahrens letztlich von mehreren Kriterien ab (z. B. auch von der Richtigkeit und Vollständigkeit der eingegebenen Daten).
Auch in der neuen GoBD steht unter Punkt 12 “Zertifizierung und Software-Testate”:
180: Positivtestate zur Ordnungsmäßigkeit der Buchführung – und damit zur Ordnungsmäßigkeit DV-gestützter Buchführungssysteme – werden weder im Rahmen einer steuerlichen Außenprüfung noch im Rahmen einer verbindlichen Auskunft erteilt.
181 “Zertifikate” oder “Testate” Dritter können bei der Auswahl eines Softwareproduktes dem Unternehmen als Entscheidungskriterium dienen, entfalten jedoch aus den in Rz. 179 genannten Gründen gegenüber der Finanzbehörde keine Bindungswirkung.
Von der Finanzverwaltung werden also keine Testate/Zertifikate ausgestellt und Zertifikate von “Dritten” werden nicht anerkannt. Also sind diese Zertifikate und Werbesprüche nur für Werbezwecke und sollen Vertrauen erwecken.
Was nützt ein Zertifikat für ein Programm, wenn z. B. nur jeder zweite Kunde im Programm kassiert wird? Ein Programm kann nicht prüfungssicher sein, wenn Daten fehlerhaft erfasst werden.
Natürlich werden die gesetzlichen Anforderungen von unserem Programm erfüllt, so lange die Daten regelmäßig zur Dokumentation exportiert und elektronisch archiviert werden. Vor allem die Tagesberichte (Z-Berichte), Kassenbelege, Kassenbuchungen, etc.
Is WaiterOne e131 compliant for Austria?
Does WaiterOne work with 'a BlackBox'?
Yes we have developed a fiscal version of WaiterOne. The BlackBox is a fiscal data module registering all transactions. WaiterOne communicates with the BlackBox and handles transactions accordingly. Some countries require you to work with the BlackBox, some others give you discounts on your social costs. Please check with your local tax authorities if WaiterOne is compliant.
If you need more information about using WaiterOne with the BlackBox? Please contact us.
Is WaiterOne safe?
Yes and no! Due to some s****d US encryption law, we didn’t encrypt data on WaiterOne. So your data is not encrypted and can be read by anybody who gets his hands on it. At the end of the day, you can delete all your sales, so you can start all over again the day after. Nothing to worry about.
We are working on a fiscal version (see BlackBox), let’s say a version with a lot of restrictions and encryptions. More about this very soon now.
The database is viewable in iTunes (File Sharing), you can drag w1.db, drop and store it on your Mac or PC for backup purposes.
We also added a backup function in the ‘Settings’ of WaiterOne now. Under Settings -> Data -> Data. This way you can backup your data by sending yourself an email with backup as attachment or you can backup you data to the cloud.
In the latest release of WaiterOne you can also activate the automatic cloud backup. That way you won’t forget to backup your data.
The database can be restored in 2 different ways :
- with email configured on your iPad you can open the database w1.db file directly. Just click a few seconds on the w1.db zip attachment, a pop up will open, then select ‘Copy to WaiterOne‘
- with iTunes (File Sharing), you can drag the previously stored database w1.db back from your Mac or PC to iTunes. Here is how :
Connect your iPad to your Mac or PC,
Open iTunes (if not already started),
Click on your freshly connected iPad in iTunes,
Click on Apps,
Scroll down until you see ‘File Sharing’,
Click on WaiterOne,
Now drag and drop the w1.db file from whatever place you have stored it, to the WaiterOne documents, you can also click on the Add… button in case the drag and drop is to cumbersome,
What is the code when you install WaiterOne for the first time.
It’s ‘1111’, this should give you admin privileges. Don’t forget to change it asap. The code ‘0000’ is used to configure the remote version for the iPad.
I can’t remember the code of my waiter.
If you enter a wrong code for more then 3 times, a file named ‘passwords.txt’ will be created. That file can be viewed in iTunes (File Sharing) with your favorite text editor. As soon as you login again, that file will be deleted.
I don’t want to work with a code.
Since version 1.3.17 of WaiterOne, we have a neat way to logon.
- Go to the settings of WaiterOne, click on barcode, activate software barcode, use front camera and activate blind mode
- Next go to data -> users and select the user you want to make a badge for, next click on the QR Code button that located on the right (next to code)
- Now log out. Hold your QRCode above your iPad. Keep it +/- 30 horizontal or vertical in front of the camera. Faster then lighting it will log you on.
How can I easily place buttons on the screen.
Instead of working and memorize rows and columns, you can drag and drop buttons whenever you hold them longer then a normal touch. Try it, it’s fun.
How can I change the buttons size.
The button size in WaiterOne is calculated by the app itself. You don’t have to say how big or small a button has to be. It all depends on the number of rows and columns you have on your pages. The more rows or columns you have the smaller the buttons will become.
How can I work with tables?
We will stop supporting this method in the next version of WaiterOne, The idea is to work only with the ‘old school’ table plan. See your settings in WaiterOne (settings -> general settings -> all kind of settings).
Working with tables is done the following way : Create a background with you favorite paint program and name it : tables_background.png. The minimum size should be 1024 on 699 pixels. Your smallest table should be 50 pixels or more. You can draw whatever table shape you want. Start with a simple drawing. If you don’t know how to work with a paint program ask somebody in your neighborhood. Or send us an email, maybe we can arrange a meeting with somebody who can draw! Drag and drop your saved image to WaiterOne Documents under iTunes (File Sharing). Startup WaiterOne and log in with boss, go to tables and click on the edit button. Click on the table list or add (+) new tables, select squares on the table canvas to create and edit tables. Every table will have a color so you know which table you are editing. You can also change names of tables or add / delete tables in the data button of WaiterOne. Stop editing tables by clicking on the edit button again. Now you can choose a table and add orders to it. In a next release we will add some visualization symbols to show the status of the tables (e.g. in use, received bill, …).
Can I use WaiterOne for my event?
You know those events where people buy tickets at a certain desk and then get their drinks somewhere else? Well, WaiterOne can just do that also!
In the printers you can set a parameter to print out a ticket for every product you ordered. Imagine you have a client who want to pay for 5 drinks. WaiterOne will print out 5 voucher for your client, he can then exchange them at the bar whenever he wants.
Have a look at these settings (data -> printers -> tickets -> separation between products) :
How many printers can I use?
As many as you want, we’ve tested always with 3 printers, one in the bar, one in the kitchen and one to print the bills. If you want you can also use 1 printer for 2 different places, let’s say that the bar and the place where you want your receipts isn’t that far away from each other. Try with one printer first, but create 2 printers in WaiterOne, that way WaiterOne will print 2 tickets on the same printer, one for the bar and one for the receipt. If you are not satisfied with the result, add another printer, easy as that.
How do I connect a ticket printer to ... WaiterOne?
You can connect a ticket printer to WaiterOne if it has an ethernet, bluetooth or Wi-Fi interface, USB/Lightning only works with latest Star TSP143III USB printer, serial and parallel won’t work or you should use a printer server or an in between dongle. Normally (when using ethernet or Wi-Fi) you should connect your printer to your access point and have it configured so that it has an ip address in the same network range as your access point and iPad. Do not configure you printer (and iPad) with DHCP, as your ip address will change from time to time then, giving connection problems afterwards. If you don’t know what an ip address is, then have it configured by a computer engineer (or send us an email).
If you have problems connecting your Epson printer to your network. Please use the EpsonNet Config utility (PC and Mac). You can configure your printer by using an USB cable first and test it on your network. This is the link to the Epson page for that utility.
Epson has an awesome app to configure your printer, please check it out : Epson TM Utility
*The Epson™ TM-T88V with Wi-Fi interface has a very cool feature so that you don’t need an access point. You can connect your iPad to the ad-hoc EpsonNetIBSS or EpsonNet SSID directly. You can even add other devices to it. The default ip address of the printer is 192.168.192.168. Conclusion : 1 Epson printer with Wi-Fi + 1 iPad with WaiterOne. Nothing more! No cables (except for the current of your printer)! Lovely! AWESOME!
Can I use a normal printer instead of a ticket printer?
YES you can. You can use a normal inkjet or laser printer (compatible with AirPrint) to print out beautiful invoices for your clients (e.g. hotel or Michelin starred restaurant). You can also use it to print out your results. For a list of compatible printers have a look at the Apple website or google for AirPrint. We used a 80$ All-in-One printer from HP, just perfect!! One caveat : printing with an inkjet printer is rather expensive, so maybe, if you are serious about your business, invest in a real POS printer (starting from +/- €180/$180).
Which ticket printer brands can be used with WaiterOne?
We have tested WaiterOne with the Epson™ ticket printers. The Epson™ TM-T88IV and the TM-T88V, both Wi-Fi and LAN (= ethernet), were working perfect. You can use another brand, if they are Epson™ compatible and have an ethernet, Wi-Fi or Bluetooth interface*. If you have connected another brand or if you have troubles connecting it, let us know. Please contact us before you buy a printer, don’t be a hero, we don’t want you to buy a printer that just won’t work at all.
Here is a list of printers compatible with WaiterOne :
Epson™ TM-T20 and TM-T20II : at last a low budget POS printer with an ethernet interface
Epson™ TM-T70II : ethernet and Wi-Fi interface
Epson™ TM-T88III, TM-T88IV, TM-T88V, TM-T88VI, TM-T90, TM-T82 and TM-T82II
Epson™ TM-m30 : a new fantastic looking printer from Epson
Epson™ TM-U220 : this is a matrix printer, ideal if you want an old school kitchen printer
The so called ‘intelligent’ printers from Epson don’t work with WaiterOne. So please do not invest in a TM-T88V-i or another Epson printer where an ‘i’ is added to the name. WaiterOne doesn’t need intelligent printers, the only thing they need to do is print, the actual thinking is done by WaiterOne 😉
Epson TM Utility app have all the tools to configure your Epson printer. Please check it out : Epson TM Utility
Citizen™ CT-S600 series
Citizen™ CT-S800 series : These printers have a LCD display and we managed to use it as a customer display. Very awesome and useful!
Star™ TSP650, TSP650II : ethernet and bluetooth
Star™ TSP143 : they have a new version of this printer which works wth the lightning cable of your iPad
MPOS-TP220I : seems to be working, according to some clients
Bixolon SRP350IIE : should be working, (still) waiting for a model to test over here
Rongta RP80 or RP80W : Wi-Fi version is very affordable!
Rongta RPP300 : portable bluetooth and Wi-Fi printer (in test)
Metapace T-3 : seems to be working, according to some clients
Giant-100 : Wi-Fi version is working. You need to change the port from 5000 to 9100. There is a tool from the manufacturer to do this.
KDS : Don’t fancy a printer, guess you want to safe a tree? See our KDS.
*Do you have an old USB POS printer (or did you buy the wrong printer and it only has an USB interface) then there is still hope for you. Some routers/access points have an USB interface which can be used to connect your printer to. A client got his old Metapace T-3 with USB interface working on a FRITZ!Box 7930 🙂 Or, again from that same client, go for a Wireless Print Server (like the TP-Link TL-WPS510U Wi-Fi to USB) and install your USB printer wireless in your kitchen.
*Guess that an Apple Airport Express with usb should also work. Need to test that one once. If you have, let us know!
Which connection does my printer need to work with WaiterOne?
WaiterOne needs a printer that is connected to your network. So your printer should have an ethernet interface or a Wi-Fi interface. We have already some exceptions, where you could work with Bluetooth (e.g. for the Star TSP654) or with USB (but then you will need a specific router/access point/printer server and a lot of hacking skills).
For Epson we have picture showing what can be used and what not, in short you have ethernet + Wi-Fi + bluetooth :
How do I pair the Star TSP650 BTi (bluetooth) to my iPad
Hold down the ‘pair’ button at the back of your printer for 5 seconds, the led will start blinking. You have now 60 seconds to pair your printer in the settings -> bluetooth of your iPad. Please download StarIO SDK from the Apple App Store, and try to connect to your printer, also set ‘Auto Connect’ to on in your Bluetooth settings.
How do I pair 2 Star TSP650 BTi (bluetooth) printers to my iPad
From one of our clients. Thanks Ingemar V.
- Download the Star Utility/Setting from App Store.
- Turn one of the printers off.
- In the Star Utility (or Settings) app change the name from Star Micronics to Star Micronics2 (or whatever name).
- In data -> printers change the name to Star Micronics2. Turn the other printer on and connect in data -> printers -> bar with Star Micronics and Kitchen with Star Micronics2.
How do I configure the Star TSP650 BTi (bluetooth) in WaiterOne?
Be sure you have the name of your printer found in the StarIO SDK app (mine was TSP654). Fill in that name in the Host field of you printer (data -> printers), but add ‘BT:’ in front of it (you should have e.g. BT:TSP654). Set the ‘Type printer’ to Star Line Mode. Disable Big Font, set Characters A to 48, Characters B to 64.
Also set the code page of this Star printer to 32 in WaiterOne. Otherwise some characters will not be printed properly (e.g. the € symbol).
PS : Some clients had problems with the original naming of the printer, once changed from StarMicronics to e.g. TSP654 all worked perfect.
How do I connect the Star TSP143IIIU (USB) to my iPad and configure it in WaiterOne
Star released this, one of a kind, USB POS printer that works with the iPad (and WaiterOne) : the Star TSP143IIIU. The beauty about this printer is that you don’t need a network nor do you need any IT skills to install it.
1. Connect your printer to your iPad with your lightning cable (USB on printer side, lightning on iPad side) :
2. In WaiterOne go to data -> printer -> bill -> general -> host and enter : USB:TSP100
3. In the same settings as above, select Star Raster Mode as type printer
All done! Push the QR Code next of the host address in WaiterOne and a small ticket should be printed.
How can I configure my printer without installing extra software on my Apple computer or Windows pc?
Please also check out if your printer brand doesn’t have an app to do the job. Epson has this utility here : Epson TM Utility
Alternative method to Configure your printer (I like this method a lot, but then again I am software developer ;))
OS/X on Apple computer : Open terminal and type :
sudo arp -d [Printer temporary IP address]
sudo arp -s [Printer temporary IP address] [Printer MAC address]
ping -c 4 [Printer temporary IP address]
Windows : Open command prompt and type (run it as administrator, go to the run box, type cmd and then hit control + shift + enter)
arp -d [Printer temporary IP address]
arp -s [Printer temporary IP address] [Printer MAC address]
ping -n 4 [Printer temporary IP address]
Example on Windows, when changing ip address of printer to 192.168.0.168 :
arp -d 192.168.0.168
arp -s 192.168.0.168 00-26-ab-d5-b9-84
ping -n 4 192.168.0.168
Example on Apple, when changing ip address of printer to 192.168.0.168 :
sudo arp -d 192.168.0.168
sudo arp -s 192.168.0.168 00:26:ab:d5:b9:84
ping -c 4 192.168.0.168
The printers MAC address can be found on the test page of the printer. Turn on printer while holding down feed button.
Can I print to a mobile printer?
We have tested WaiterOne with the Citizen™ CMP-30 and the Epson™ TM-P60 mobile ticket printer. Very compact, robust and powerful. We did not succeed in connecting our app to the BlueTooth version, but the Wi-Fi version was working perfect. Update : we are retesting WaiterOne again now with a couple of Bluetooth printers. More info? Contact us.
How can I print a logo/image on my receipts?
Adding a logo to your tickets can spice up the look of your receipts a lot. You need of course a digital version of your company logo. Depending on the printer, the size of a logo can be at max 512 (Epson TM-T88) or 576 (Epson TM-T20) pixels width. It is beyond the scope of this FAQ, but some computer drawing skills could be required to alter your logo to the correct size. Most of the default drawing/painting apps you’ll find on your computer should do the job, no need to master Photoshop or so.
Depending on the printer brand (and/or model) you use you can do the following. If you printer is not listed or if it doesn’t work let us know. Remember to select the correct printer type (= driver) in WaiterOne (Data -> Printers -> General -> Type printer). If you are a printer manufacturer and you want your printer to be listed here, please let us know, and/or maybe lend us a printer so we can fully integrate and test it with WaiterOne.
A : Epson™ (most models, but we are testing with the Epson TM-T88V with Wi-Fi) :
Epson has a nice tool that does the job (and more) : Epson TM Utility
First upload your company logo (or whatever image you want to be printed) to your ticket printer. The software needed for that is called Epson™ Logo Setup utility : go to https://download.epson-biz.com, this software is only made for Windows. It is beyond the scope of this FAQ to explain how to use that utility, but you should upload your logo at the first image place, that is (32,32).
In WaiterOne, under Settings -> General -> Ticket Header (or footer), add the following code : <logo>. You can also add a second logo using <logo2> (32,33).
A : Star™ in Line Mode (e.g. Star TSP650II) :
First upload your company logo (or whatever image you want to be printed) to your ticket printer. Download and install the Star™ Micronics Printer Utility (see www.starmicronics.com and select your printer), software is only made for Windows. Once started up, click on Logo Store. Upload your logo’s, your first logo should have Key Code 01, your second logo 02, and so on.
In WaiterOne, under Settings -> General -> Ticket Header (or footer), add the following code : <logo>. You can also add a second logo using <logo2>. If you want to add more then 2 logo’s then you should add your own markup’s, logo3 should then be <27,28,112,3,48> (where 3 is the third logo).
A : Star™ in Star Raster Mode (e.g. Star TSP143III) :
- Upload your company logo (or whatever image you want to be printed) to the file sharing folder of WaiterOne on your iPad. The logo should have given the name of the printer name you used in data -> printer in lower case letters. E.g. if you want a logo on your Bill printer, call it bill.png.
UPDATE FOR VERSION 1.5 : image should have the exact same name as the printer name. So If you printer is called Bill , then the image should be be named Bill.png, if your printer is call Kitchen then it should be Kitchen.png. Indeed you can also print a logo on the order tickets.
A : Xiamen Rongta Technologies™ (e.g. RP80W and RPP300) :
First upload your company logo (or whatever image you want to be printed) to your ticket printer. Use the Rongta Tech software for this. The software is a little bit user unfriendly, no feedback if you upload a logo. It also only works for Windows.
In WaiterOne, under Settings -> General -> Ticket Header (or footer), add the following code : <28,112,1,48>. You can also add a second logo using <28,112,2,48>. We have added a special markup tag for it, starting from version 1.3.17 you can use <printlogo> and <printlogo2> instead of the ugly hex codes .
The logo also works on the portable Rongta RPP300. There is a difference though, the logo doesn’t seems to be centered! Should not be a problem, just add some white space in front of it and all should be ok.
A : Citizen™ (e.g. Citizen CT-S851) :
First upload your company logo (or whatever image you want to be printed) to your ticket printer. Use the Citizen software called Citizen POS Printer Utility ((see www.citizen-systems.com and select your printer). Use the ‘Mode change button’ first to set the mode to ‘Unused key code mode’ and name your first logo 01. The software is quite awesome and is one of the most advanced we’ve seen so far to configure a printer.
In WaiterOne, under Settings -> General -> Ticket Header (or footer), add the following code : <28,112,1,48>. You can also add a second logo using <28,112,2,48>. We have added a special markup tag for it, starting from version 1.3.17 you can use <printlogo> and <printlogo2> instead of the ugly hex codes .
My Wi-Fi interface is not recognized (Epson TM-T88V).
Hold down feed button while turning on printer. Check if you card is there? If not push longer then 1 second. Then go to the different menu’s, small pushes to say what menu item you want, 1 second to select it : 11 (USB Interface Settings) -> 1 (Class) -> 1 (Vendor Class). Save everything by pushing 1 second, over and over again until you are out the menu.
I don’t want to print a receipt ticket every time.
Easy. Set the number of copies of the corresponding ticket printer to 0 (data -> printers). Then if you want a ticket for your client ask a copy ticket on the main screen.
In WaiterOne there is also a function that if you push longer on the bill button a ticket will be printed nevertheless (even is copies is set to 0).
I don’t want to print a receipt ticket every time ... but sometimes I do want one!
Easy. Set the number of copies of the corresponding ticket printer to 0 (data -> printers). Then if you want a ticket for your client ask a copy ticket on the functions screen. But there is another solution : when you need a ticket, just push longer on your bill or payment button. If you have set copies to 0, WaiterOne will then do the reverse and print a ticket nevertheless. Also is you should have set the copies to 1 (saying that you always want a ticket), pushing longer will reverse that also, the result will be that their will be no ticket printed.
My tickets are not printed on the whole width of the paper.
Check out the number of characters in your printer settings in WaiterOne (see data -> printers -> your printer -> ticket -> characters font A and font B). Depending on the brand and model you are using set the number of characters font B to 56 or 64. 56 is the default, but newer printers seems to use 64 more often. For font A take 42 or 48 depending on the printer you have.
Everything is correct setup, but my printer does not print (after update or after changing some parameters).
Check the customer display settings. If you don’t have a Citizen printer you can not activate it. WaiterOne is sending special commands to the printer and if your printer is not from Citizen it probably goes berserk!
Everything is correct setup, but my printer does not print or does not print correct.
In data -> printers -> … -> settings you can customize your character set and internationalization of your ticket printer. The default setting is 16 for codepage and 12 for encoding. Depending on your country and your character set you will have to change these parameters. Please contact us if you want the correct settings for you country.
Language Codepage Encoding
Default 16 12
Turkish 48 14
Also check the international settings in your iPad.
Another, temporary, solution we found was if you add an apostrophe in the header of your printer then all special characters are printer correctly. So go to data -> printers -> … -> ticket -> header and add a ‘ (<– this is the apostrophe I am talking about). I have no idea why this does do the trick but I will check it out soon.
Note : if you have an Epson TM-T88V with Wi-Fi interface, then set jumper 8 on dip-switch 2 on your printer to ON!!
I don’t want to use a printer in the bar or kitchen.
No problem! We now have a KDS (Kitchen Display System) app. Just use another iPad to show your orders? No need to buy a printer and use tons of expensive thermal paper.
How do I configure the KDS in WaiterOne?
Easy, just be sure that both devices are in the same network :
Get the ip address of your iPad where you have installed the KDS : settings (of your iPad) -> Wi – Fi : click on the (i) of your Wi-Fi network. Write down your IP-address
On your main iPad where WaiterOne is installed, go to data -> printers, configure a printer with the ip address of your KDS iPad and choose KDS for the printer type, test the KDS by pushing the printer test button
Some remarks :
- The KDS only runs on iPads and iPhones with iOS 7 or higher (so no iPad 1’s, sorry about that)
- If the KDS doesn’t show anything be sure to check all settings, ip address (make sure it isn’t on DHCP, as then it could get an new ip address from time to time), is there a product configured to print to the KDS
Which iPad do I need to run WaiterOne or the KDS.
Actually any iPad should do, even the iPad mini 2 (starting from €289/$269). Remember that Apple is going very hard sometimes. So keep in my mind that running the latest version of iOS is the best guidance to invest in an iPad. Please forget about that iPad 1. It doesn’t run the latest iOS anymore. Here is list of the currently available iPads sold at the Apple AppStore :
And yes, 16GB is more then enough to run WaiterOne. If you want to install more then 30 other apps or if you have like a 10.000 songs library on your digital jukebox, then maybe invest in 32GB, 64GB or even a 256GB version. If I were you I would go for the iPad Air 2 (which I did) or the iPad mini 4.
Just released is the iPad Pro. Version 1.4.0 of WaiterOne will be compatible with it.
And no, the gold version isn’t made of real gold or runs WaiterOne faster then the spacegray one 😉
Something for the near future (and already in test) : WaiterOne (server) for OSX and WaiterOne for iPhone/iPod (not the remote!). Let us know if this could interest you?
Which iPod do I need to run WaiterOne Remote.
Any iPod starting from the 5th generation. Any iPod running iOS 9.3 or higher. The new iPod is awesome (starting from €229/$199), so buy that one (together with a case to protect it when dropping). TIP : hire waiters/waitresses who own an iPod (or iPhone) 🙂
How can I use a drawer?
You can connect 2 drawers for every ticket printer you use. If you want to open the cash drawer automatically every time you print a receipt then just add <pulse> for the first drawer or <pulse2> for the second drawer, to your ticket header (or footer) : under Settings -> General -> Ticket Header (or footer).
Another way to open the drawer is by activating the drawer switch in the waiter settings (Data -> Waiters -> Special functions -> Drawer). The drawer can then be activated or deactivated depending on the waiter that has logged in. The drawer here should be connected as drawer 1 to the ‘bill printer’.
Which brand are all these nice stands and drawers on this website?
All stands used on the Appsolute/WaiterOne website are made by Heckler Design. More info on www.hecklerdesign.com. You can also email Allan Kiesler for more info and pricing, let him know that you are using WaiterOne. All photo’s credits on this website containing Heckler Design goes to Jill Richards Photography.
Can I use a barcode scanner in WaiterOne?
Yes you can. Since version 1.1.6 we have integrated a barcode scanner. We only work with the Socket Mobile CHS series 7 scanners. But these scanners are just awesome. Please have a look at their website : www.socketmobile.com.
Which barcode scanner should I buy?
Socket Mobile series 7 Cordless Hand Scanners(CHS). They have a couple of models and they even have them in nice crispy colors. Buy a 1D version, don’t buy a 2D version (for reading QR codes), as it is not used in WaiterOne and it is more expensive : CHS 7Ci, CHS 7Di (= durable), CHS 7DiRx (= durable and antimicrobial), CHS 7Mi (= long range and sensitive lighting conditions scanning), CHS 7Pi (= same as 7Mi + durable). In short : stick to the 7Ci or 7Di. If you go for a 7Ci, pick a color (red, yellow, blue) please 😉 More info on their website : www.socketmobile.com.
How do I configure my Socket Mobile series 7 scanner?
First configure your scanner so it works in iOS mode. It will not work properly in any other mode. Normally you should have received a configuration sheet with you scanner. Scan the iOS Mode barcode. There is also a configuration sheet on the website of Socket Mobile. Page 3 has the iOS Mode barcode. You could also configure your scanner so it beeps or vibrates when you have read a good scan.
Secondly pair you scanner with your iPad. It’s a bluetooth scanner so you have to enable bluetooth on your iPad : Settings -> Bluetooth
Thirdly activate your scanner in WaiterOne : Settings -> Barcode
WaiterOne as a waiter caller ... NIU buttons.
WaiterOne can be used together with the NIU button from NodON®. You can place these buttons in your business, on your tables, in the kitchen … and use it to trigger some specific actions like : call the waiter, ask for the bill, …
We have a getting started about the integration of these buttons, have a look : Getting started with WaiterOne and NodOn NIU buttons
Where can I buy a receipt printer? Or additional hardware? Local support?
No, we don’t do hardware! But we know places where you can find them. Please compare prices as they can vary a lot.
Preferred partners for the Netherlands and Belgium :
- WaiterOne Hardware : www.w1hardware.nl, hardware certified for WaiterOne
- i-POS : www.i-pos.nl or even better, a direct link to www.i-pos.nl/waiterone.php
Miscellaneous hardware :
- Socket Mobile (scanners we love) : www.socketmobile.com
- Heckler Design (iPad stands we admire) : www.hecklerdesign.com or email Allan Kiesler at firstname.lastname@example.org
- Bouncepad (iPad stands we admire 2) : have a look at Luna and Flip at www.bouchpad.com
- Proper (iPad stands we admire, eh, … 3) : Actually they have some nice systems to connect and lock your devices (iPad and iPhone) to a swivel/pivot//stand https://www.studioproper.com/products/p-o-s-pivot-stand
For Ireland, Software, Hardware and Support :
- Memotech Ltd. : www.cashdrawers.ie
For Deutschland, Software, Hardware und Support :
- Dirk-Apoll Wolter : www.ipadkassen.com or email to email@example.com
For Österreich, Software, Hardware und Support :
For Switzerland, Software, Hardware und Support :
- ITworks Bollmann GmbH : www.itworks.ch
- Stoffel Büromaschinen AG : www.stoffeloffice.ch or www.waiterone.ch
For Australia, Software, Hardware and Service :
If you want to be added on this list send us an email. We are looking for worldwide distributors and service providers with an attractive pricing policy and a good service for our clients. We will add your information in the app. So people will find you easily. Mail now!
What is the purpose of the ‘menu card’?
You can use the ‘menu card’ function as an extra service to your clients. Everybody with an iPhone, iPod or smartphone will have access to it. It’s fun and very hip for them (and you). Price changes and ‘out of stock’ issues are immediately updated. Maybe you could experiment with this features using an extra iPad as ‘wine card’? Sure your business will be ‘talk of the town’. The ‘menu card’ is under serious rethinking, have a look at our COS.
How can I configure tendering?
2 Things to be done to configure tendering in WaiterOne :
- Create the different payment methods in Data -> Payments : the value of a payment is the conversion from one item of that payment to your local currency e.g. use 1 for cash, 0.75 for $ if you work in €, 10 for a 10 currency customer discount
- Go to Settings -> General -> Bill : activate the tendering and choose a default payment method. The default payment method will be used if you don’t choose a payment method when closing a table
How can I configure SumUp?
4 Things to be done to configure SumUp in WaiterOne :
- Install the SumUp app and be sure all is working according to the SumUp instructions. Please remove the app after install and testing.
- Go to Settings -> SumUp : activate SumUp and click on LogIn. Use the same credentials as in the SumUp you installed before.
- Go to Settings -> General -> Tendering : activate it and choose a default payment (e.g. cash).
- Go to Data -> Payment methods and add a method (name it card or SumUp) and select SumUp as Payment provider.
Can I use another currency?
Yes, WaiterOne is currency independent. £’s, $’s, €’s, TL or CHF, whatever!
Can I work with a different VAT/TAX’s for my take away?
Yes, we know that VAT/TAX regulations can be quite complicated in some countries. Please email us if you have a specific issue concerning this matter. For now, how to configure WaiterOne to work withe a different VAT/TAX rate if items being sold at your take away :
- Create the different VAT/TAX in data -> VAT/TAX, e.g. 6%, 12% and 21%
- Select for each group and product the VAT/TAX for normal sales (VAT/TAX 1) and for take away (VAT/TAX 2). In some countries beverages with alcohol have always the same VAT/TAX rate, whereas food has a lower VAT/TAX rate when sold for take away.
- Create a table take away and select VAT/TAX 2 as level. In normal situations you will always have VAT/TAX 1 as a level.
Is WaiterOne multi language?
We are adding new languages every update now. WaiterOne is translated already into 18 languages : Chinese, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Norwegian, Polish, Portuguese, Swedish, Russian, Serbian, Spanish, Thai and Turkish. If you want to help or found a bad translation? Let us know.
No time to enter your products or create a table plan?
Export and import
WaiterOne as OEM.
If you think you can sell and support WaiterOne, but want to use it under your own name. Send us an email. Do you have ideas for another way of working together?
In the meanwhile, you can add your company logo on WaiterOne, drag a logo named dealer-logo.png to iTunes -> Apps -> File Sharing -> WaiterOne, restart the app and your client should see your company logo! Neat!!
WaiterOne on Android.
Never say never. But there is just no need to do it! Is it? The eco system of Apple, iOS, the iPad and the iPhone are just perfect. So we have no intention to rewrite the code for Android. Don’t forget that WaiterOne is written in native, blazing fast, objective-C code, running it under Android would not be possible or we had to rewrite and maintain it simultaneous in Java.
So why do others have solutions that run on any device (on iPad, Android, Mac, pc, …)? Easy, they don’t run native, they use website (html 5/jQuery/…) technology to create a (slow and unreliable) solution to run it on any browser on any device, sometimes they even hide the browser so you think that it is native (they sell you an app which opens a website in a box). But actually it is a website with your products and sales, running in a datacenter somewhere in the world.