2017 New pricing

After 6 years using a competitive, fixed, pay-once price setting, we have decided to change our pricing policy. The idea is to make the pricing very transparent and very competitive once again. The money we make with this price change will be invested in human resources. There are so many things we want to integrate with WaiterOne, so extra programmers would be a major help over here.

The all inclusive price of WaiterOne will be as low as 6 euro a month (paid on a yearly basis). All apps, add-ons and services will be included. Here is a list of the things you get for your money :

  • WaiterOne iPad app
  • Our famous support, everybody is gold now
  • As many as you want WaiterOne Remote’s for iPhone and iPad
  • As many as you want KDS’s : kitchen (or bar) display system
  • Cloud dashboard : see your sales in realtime from everywhere you are
  • Cloud backup
  • Updates for all apps

Actually the new price setting is even cheaper than before as the total of the add-ons was 121.95 euro per year before and now it is only 71.99 euro per year.
For that monthly price you can use as many remote’s as you want, so now every waiter could have a remote actually. The same goes for the KDS. Starting up has never been so affordable. 6 Euro, all inclusive. That is the price of 3 coffees a month.
You can also pay for 1, 3 or 6 months. So people who have a season- or event business, only need to pay for the period they use the system.
You can also install a lite version of WaiterOne without paying anything at all. You can check out all of WaiterOnes amazing features without any limits except for the reports which will not be viewable.

If you should have questions about this change feel free to contact us. Always available, always ready to help.

To  WATCH, or not to  WATCH

It took a while to get my Apple watch over here. But at last I finally got one. I started immediately with a small PoC (proof of concept) for a Dashboard app. WaiterOne Dashboard which shows you your sales on your iPhone now ported to your watch. The results are quite awesome. When you look at your watch you will see, in realtime, your sales from your bar or restaurant. The idea is now to integrate the watch into your favourite Dashboard app. No need to get your iPhone out of your pocket, just look at your watch and see how sales are going.

Dashboard on Apple Watch Dashboard on Apple Watch

Dashboard on Apple Watch Dashboard on Apple Watch Dashboard on Apple Watch

New WaiterOne Server

WaiterOne has a new solution for hospitality chains, big events and/or mega food factories. Last weekend was the grand opening of that mega food market, Mercado in Antwerp (see www.super-mercado.be or www.facebook.com/mercado.antwerpen). It was an enormous succes, maybe (?) thanks to the new WaiterOne solution we made up for them. No, no, no, … and actually we didn’t made up anything, we only downgraded our cloud solution and installed it on a local server in their basement, WaiterOne server as we will call it until we found a better name.

Every sale is sent to that server and all data can be consulted in realtime. In the case of Mercado Antwerp, 20 iPads are flooding data to that server, but as we use cloud technologie no data tsunami can tackle this big boy. With a normal webbrowser you can consult the sales, iPad per iPad, ticket per ticket if you want :

WaiterOne server

Different reports can be generated and emailed for management and bookkeeping purposes. Interested in our solution? Are you the next Mc Donalds or Pepe Chiringo? Do you want to be in control of your chain of restaurants better then you can do now? Please contact us.

Mercado Groenplaats Antwerpen

Grand Opening Mercado Groenplaats Antwerp, 20 iPads and more then 20 ticket printers!

WaiterOne version 1.4.9

We will release version 1.4.9 of WaiterOne this week. It is, in my opinion an iconic release. Maybe some people will have noticed it, but this version surpasses build 40.000!! What does this mean? In short : we changed and compiled WaiterOne 40.000 times to come to this version. Believe me, that is a lot of compiling 😉

Also iconic in this version, and more important for you, is that we have tackled a very sensitive iOS topic. We have managed to make WaiterOne active in the background. This is really awesome, as now you can do other things on your iPad (e.g. select a new song or answer a question from your clients online) and in the same time, receive, process and print out an order or bill from your waiters working with the Remote iPod/iPone app. If WaiterOne is not active or running in the background you will receive a notification and the order will nevertheless be printed on the bar or kitchen printer. No more stress if somebody forgot to relaunch WaiterOne, no more pending tickets!

WaiterOne running in the background and receiving an order notification.

WaiterOne running in the background and receiving an order from waiter Maïté for table 13.

WaiterOne as an event cash register

Since version 1.4.5 we have an extra parameter to print out your order tickets as coupons. Can be used when you want to use WaiterOne as a event cash register. For every product you select you will receive one ticket. To configure this go to data -> printers -> bar -> settings -> separation between products and select what you want : nothing (is the default), line, partial or full cut.

WaiterOne as event cash register

When selling 4 products the results will be 4 coupons with the products on and a bill receipt (if enabled of course) :

4 coupons for your client

WaiterOne 1.4.3 sent to Apple

### Added
– Normal and long push added to the bill and payment button. When pushed longer on these buttons the number of tickets will be reversed. If you normally print 1 ticket it will not print anymore, if you have copies set to 0 then it will print 1 copy. Can be used to save paper and have a solution if the client needs a ticket nevertheless.
### Fixed
– QR Code test printer didn’t work on KDS anymore.
– Sales and order report can only be shown onscreen if it is not more then 1 day. You can, however, create the data and email it.
– Bug when adding new tables

WaiterOne 1.4.1 sent to Apple


### Fixed

– Terminated due to memory issue when running sales/orders report over longer period of time. The only solution for now is to take a smaller period. We need to rethink this for a future upgrade.
– Missing screen reports (Retour/On the house and Open price/Open text)
– Bug in sales and orders screen report (average per ticket/average per order)
– Added payments received, content of the cash drawer in X/Z Financial report

Problems after installing the 1.4.0 update? Please check your printer settings in WaiterOne!

We have a couple of emails from clients who experience stability issues after the update to version 1.4.0. It seems to be related to the use of the Epson ePOS SDK printer driver. For now, a perfect solution is to use the ESC/POS printer driver. Have a look in your data -> printers -> <all your printers> -> general -> type printer, change all your printers to ESC/POS if you had Epson ePOS SDK used before.


Change Epson ePOS SDK to …